Food and Beverage Operations Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of Tri Be Ca , Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck.

We look forward to welcoming you.

We are New York’s Luxury Lifestyle Icon.

To inspire meaningful connections…
To curate exceptional experiences…
To deliver passionate service…
…with kindness, care and a commitment to excellence

To Enrich the Lives of Employees, Guests and the Community around us

We think differently
We are client obsessed
We have passion
We own it

We have integrity

The Four Seasons Hotel New York Downtown is looking for a Food and Beverage Operations Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Food and Beverage Operations Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel;
Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Hotel Manager.

• Build and maintain strong guest relationships while driving new business through exceptional service and engagement.
• Oversee daily Food & Beverage operations to ensure efficient workflow and service excellence.
• Enhance guest satisfaction through team development, training, and continuous product and service improvement.
• Address and resolve guest concerns promptly and effectively.
• Implement innovative solutions to improve guest communication and service delivery.
• Anticipate guest trends and adapt Food & Beverage offerings accordingly.
• Lead recruitment, onboarding, training, development, performance management, and retention of team members and managers.
• Coach, mentor, and inspire high-performing teams, including managers and third-party service providers.
• Manage labor, operating expenses, purchasing, budgeting, and inventory to maximize profitability.
• Develop, implement, and achieve departmental budgets, financial goals, and P&L objectives.
• Maintain inventory controls and ensure high standards of food quality, beverage quality, and guest service.
• Create short- and long-term operational and financial strategies aligned with hotel objectives.
• Collaborate with hotel leadership and culinary teams on menu development, beverage programs, and guest offerings.
• Ensure compliance with company policies, health and safety regulations, liquor laws, and all applicable legal requirements.
• Foster effective communication and collaboration across departments to support operational success.
• Maintain a professional, respectful, and collaborative work environment.

• Strong passion for guest service, hospitality, and delivering exceptional customer experiences.
• Proven customer service experience with strong multitasking and problem-solving abilities.
• Team-oriented professional with effective communication skills and comfort using computer systems.
• Knowledge of guest services, banquets/catering operations, and food & beverage service.
• Demonstrated leadership capabilities and strong interpersonal skills.
• Professional appearance and presentation.
• Fluent in spoken and written English.
• Ability to work a flexible schedule, including all shifts, weekends, and holidays.
• 2 to 3 years…