Bell​/Door Person (Hotel Front Service

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests’ requests in a prompt, courteous and professional manner. The ideal candidate has a passion for hospitality and going beyond for our guests.

• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms.
• Secure, tag and store luggage at guest’s request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Respond appropriately to guest complaints.
• Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
• Treat requests with professionalism, tact, and a courteous manner.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Reading and writing abilities to complete departmental records and logs.
• Excellent organizational skills and attention to detail.
• Ensure overall guest satisfaction.

Must be able work in a fast-paced environment. Guest-facing position working throughout the hotel (lobby, elevators, guest room corridors and guest rooms). Will be required to work outside to transport luggage to and from vehicles.

Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Must be able to push and pull carts weighing up to 250 lbs. Frequent bending, stooping and kneeling. Ability to stand during entire shift.

Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Long hours (ten to twelve hour shifts) sometimes required.

Previous hotel experience, or retail customer service preferred.

We are an organization built on people, thoughts, and ideas, all working toward fulfilling our simple mission: to wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality. We will achieve our mission by being passionate about exceeding expectations—by being persistent, resilient, and constantly seeking new and creative ways to succeed. “Doing the Right Thing” and “Going Beyond” are the principles that guide our every action.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The hourly compensation range is $19.21 - $25.62 per hour. Pay rate outlined follows contract requirements.

Sonesta recognizes that benefits play a vital role in helping ensure the health and…