Director of Front Office

Director of Front Office

Company Background

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, tavel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un Standard-ness.

Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to being an anchor for each neighborhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.

Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists is to understand that The Standard is a platform for people to meet, engage, learn, dine, sleep, dance, hideaway, make-believe, and do so while being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even for a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE!

#Standard Family

Job Title:

Director, Front Office

Department:
Front Office

Location:

The Standard, High Line

Reporting to:
Rooms Director

Job Purpose:

The Director of the Front Office manages all aspects of the front office areas which may include, but are not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. The Director also assists the Hotel Manager in any requested tasks.

Qualifications and Requirements:

Brand Ambassador:
Throughout the hotel we actively seektoemploy a unique, diverse and thoughtful group of peoplethat are committed to delivering our unconventional brand of hospitality whilealsogrowing with us:

• They are committed to and fully comprehend the idea of being of service;
• They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences;
• They are ambitious, vibrant and social/friendly individuals;
• They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend;
• They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires;
• They have personality and depth;
• They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world;
• They are creative in areas like music, cinema, art, performance, fashion, design, tech and business;
• They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease;
• They are able to entertain guests in a compassionate, respectful and meaningful manner;
• They are authentically themselves;
• They want to play a role in constructing a kinder and better world.

Essential:

• Understanding:
  Ability to read, comprehend and carry out instructions according to established procedures
• Comprehension:
  Fluent in the English language
• Organizational
  
  Skills:
  
  Work efficiently, utilize multi-tasking, prioritize tasks
• Hygiene and Sanitation:
  Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s
• Punctuality:
  Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled
• Responsibility:
  Personal comportment in line with Standard, New York policies, standards, and expectations
• Bachelor’s degree in Hotel Management/Business Administration
• At least 5 years of work experience in Front…