Bell​/Door Waldorf Ambassador - Waldorf Astoria New York

Job Description

After undergoing a transformative restoration, Waldorf Astoria New York is open and has reignited its magnetic allure. Waldorf Astoria New York is seeking a Waldorf Ambassador to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

As a Waldorf Ambassador, you will play a pivotal role in shaping the arrival and departure experience for our guests, ensuring that every interaction reflects the warmth, elegance, and personalized service that define our Forbes 5-Star aspirations. As the first and last point of contact, you will create a lasting impression, embodying the hotel's commitment to anticipatory hospitality and luxury service.

Your attentiveness, professionalism, and genuine interest in each guest’s journey will set the tone for an unforgettable stay.

• Warmly welcome guests upon arrival, offering a gracious and personalized greeting while opening doors and assisting with entering and exiting the building
• Assist with luggage handling, including unloading from vehicles, securely transporting to the guest’s room, and loading upon departure in a thoughtful and seamless manner
• Provide a refined and informative room escort, delivering luggage, orienting guests to their accommodations, and ensuring they feel comfortable and well-informed about the hotel's amenities and services
• Anticipate guest needs by offering proactive assistance, remembering preferences, and ensuring each guest is treated with personalized attention
• Coordinate with the Front Desk and Concierge to provide a seamless check-in and check-out experience, ensuring guest requests are met with efficiency and care
• Handle guest inquiries and special requests with attentiveness and professionalism, ensuring prompt resolution and guest satisfaction
• Maintain a pristine arrival and departure area, ensuring the entrance, lobby, and porte-cochère are immaculately presented and organized at all times
• Assist with guest transportation needs, including calling for cars, arranging taxis, and providing directions or recommendations with an informed and courteous approach
• Uphold the highest level of discretion and confidentiality, ensuring a sense of security and exclusivity for all guests
• Collaborate with all hotel departments to ensure seamless communication and service consistency that upholds our luxury standards

Your role as a Waldorf Ambassador will be essential in delivering an arrival and departure experience that exceeds expectations and reinforces the hotel's reputation for world-class hospitality.

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Bell
/
Door Waldorf Ambassador
, you’re not just greeting and assisting guests on arrival and departure – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Support seamless arrivals and departures:
  Greet arriving and departing guests, manage traffic flow at the lobby entrance, and assist with luggage
• Tag and track guest belongings:
  Read luggage tags, issue claim tickets, and ensure accurate handling and delivery of guest items
• Handle guest items with care:
  Retrieve, transport, store, and organize guest luggage, packages, and boxes from vehicles and luggage storage areas
• Coordinate transportation needs:
  Arrange taxis or other guest transportation services upon request
• Delight our guests:
  Bring an upbeat and friendly attitude to all guest interactions, respond promptly to…