Valet

Mandarin Oriental New York is looking for a Director of Rooms to join our hotel and lead our Rooms Division team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

Based in the Rooms Department in New York City, the Director of Rooms is responsible for, but not limited to, overseeing the overall day-to-day operation, planning, and long-term outlook of the entire Rooms Division and related departments. The Director of Rooms is responsible for ensuring the smooth operation of guest services, front office, valet services, concierge, housekeeping, laundry, guest relations, and reservations in an attentive, friendly, efficient, and courteous manner.

The Director of Rooms is also overall responsible for providing all guests with quality service while maximizing room revenue and productivity and developing managers and employees.

The Director of Rooms reports to the Hotel Manager. The Director of Rooms will oversee the Director of Front Office Operations and Director of Housekeeping, Director of Guest Relations, Chief Concierge, and Reservations Manager.

As Director of Rooms you will responsible for the following duties:

• Support company's philosophy and company's culture using Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company's culture using Departmental Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement
• Ensuring total compliance and communication with relevant departments on corporate driven initiatives and goals.
• Prioritize guidance and inspiration on property specific initiatives, projects, and goals by effectively communicating and monitoring progress with the prospective department.
• Provide leadership, support, and prioritize developmental progression of management and line level colleagues.
• Provide coaching and counselling when needed to all Rooms Division Managers
• Ensures FOH and BOH (Housekeeping, Laundry/Valet) Managers are performing their job tasks to the appropriate level of service.
• Responsible for planning, monitoring, and meeting all financial and qualitative objectives for the Rooms Division.
• Actively involved in the capital expense planning of the Rooms Division.
• Work with the Director of Finance to ensure that all monthly expenses, including payroll are accurate and reported timely for month end.
• Attend all weekly EXCO meetings.
• Interviewing, hiring, and terminating FOH and BOH Rooms Division Colleagues.
• Preparing and administering annual colleague reviews and evaluations for direct reports and making sure that Rooms Division reviews are completed on time.
• Work with L&D to ensure that departmental training standards/expectations are in place for all Rooms Division departments.
• Assemble weekly schedules for managerial colleagues to ensure that departments are properly covered based on forecasted business volumes.
• Must respond as the Hotel Duty Manager…