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Guest Experience Manager — Luxury NYC Hotel
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-20
Listing for:
Highgate Hotels L.P.
Full Time
position Listed on 2026-08-20
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services
Job Description & How to Apply Below
Highgate Hotels is seeking a Guest Relations Manager for Park Lane New York to lead Guest Services, Concierge and Transportation operations. You will ensure attentive, friendly service, maximize occupancy and maintain policy compliance across shifts.
Responsibilities include hiring interviews, staff coaching, daily revenue review, and cross-department coordination to deliver exceptional guest experiences at a premier New York property.
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