Housekeeping Supervisor

Role & Responsibilities

Our Housekeeping Supervisors are experienced teammates who have demonstrated expertise in all housekeeping processes & serve as team leaders. At Chelsea Piers Fitness, we are dedicated to creating beautiful spaces that inspire a sense of belonging and connection. Your attention to detail, cleanliness, and safety is key to upholding our commitment to our members. Each detail adds to a member’s experience, and your efforts can ensure that our members have safe, positive, and engaging experiences.

• Ensure that the club and exercise equipment are clean and well maintained while providing excellent customer service to all members and guests.
• Operate and have full understanding of various chemicals and personal protective equipment.
• Assist in event and party set‑up and break‑down, including setting up tables, chairs and event equipment.
• Notify Housekeeping and Operations Managers when any rooms or equipment need immediate attention.
• Follow safety standards and practices at all times.
• Operate cleaning machinery for deep cleaning floors (tenant machine, doodle scrubber, carpet extractor, etc.).
• Assist in onboarding and integrating new housekeeping hires by training them on SOPs, equipment, and continually developing them and providing resources to them to be successful.
• Engage and build relationships with members with exceptional customer service.
• Assist with daily maintenance of venue, including changing light bulbs, replacing damaged basketball nets, snaking drains, fixing small equipment, replacing or repairing locker doors, etc.
• Execute sense of urgency for emergency protocols (leaks, fire safety, etc.).
• Apply strong facility knowledge and display problem‑solving skills by troubleshooting issues in the moment (tripped electrical breaker, error code on boiler, thermostat alarm, elevator shutdown, etc.).

• Work with Housekeeping Manager to schedule special projects such as deep cleaning of floors, carpets, turf, windows, and fitness equipment, and distribute tasks fairly to teammates.
• Oversee and assist in completion of preventative maintenance and special projects assigned by Housekeeping and Operations Managers.
• Maintain clear and efficient communication with Management staff and other departments within the facility.
• Track inventory for cleaning, locker room, and linen supplies; report weekly what stock needs to be replenished and ordered by Housekeeping Manager.
• Investigate and repair cleaning equipment when capable, notifying Operations Manager when equipment requires repair or further inspection.
• Provide support to Housekeeping Manager with training and coaching staff, diffusing conflict or issues that arise, payroll, and finding coverage when sick calls are made.
• Lead shift by ensuring staff arrive on time and adjust assigned sections if necessary.
• Work with the laundry room at Pier 59 to ensure towels are always stocked and in circulation on a timely manner [Chelsea Only].
• Review daily job performance of staff and give on‑the‑spot feedback and training when necessary.
• Reward and recognize employees on‑the‑spot when exceeding expectations.
• Work with Housekeeping and Operations Managers to ensure inventory management and payroll costs are consistent and in line with financial budgets for each quarter.
• Swiftly rectify member or staff complaints around cleanliness, staff behavior, and facility repairs that arise.

• Complete housekeeping tasks such as cleaning windows, dusting, mopping, sweeping, garbage removal, and polishing stainless steel, etc.
• Ensure clean, folded towels are available at all times around the facility and in locker rooms.
• Maintain a clean locker room, including showers, toilets, sinks, steam room, sauna, lockers, and vanity areas.
• Regularly stock housekeeping supplies and help keep well‑organized storage areas.
• Ensure that the sidewalk entrance, stairwells, elevators, and lobby are presentable at all times.

• 2+ years of experience on a Hospitality Team is preferred.
• Commit to 30+ hours per week.
• Fully vaccinated for COVID‑19.
• Exhibit “Above Expectations” performance on Quarterly Reviews.
• Expertise…