Overnight - Front Desk Agent - ZYUMB

About the Role

Hotel Brand: IHG Army Hotels
Location: United States, New York, Fort Drum

Job number: 164606

Manages hotel front desk duties (check‑ins, guest requests) during the night shift (~11 PM‑7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management. Other duties may include processing laundry.

• Check in and check out guests in a timely and professional manner, processing all payments per established procedures.
• Provide a warm welcome and create a friction‑free experience, including acknowledging IHG Rewards Club members and returning guests.
• Take and manage guest bookings, up‑selling opportunities and informing guests of ways to improve their stay.
• Handle cash and credit transactions, and control safety deposit boxes.
• Record and act on guest preferences, messages, requests, questions, and concerns.
• Serve as a trusted contact for all guests, including bill issues and local knowledge, escalating to management when necessary.
• Follow safety procedures and report incidents; wear protective gear as required.
• Maintain personal appearance and place as a brand ambassador.
• Stay informed about day‑to‑day events and activities.
• Support colleagues with ad‑hoc duties as needed.

• High school diploma or equivalent; college or university degree is a bonus.
• At least one year of front desk or guest service experience.
• Fluent in the local language (additional languages a plus).
• Strong communication skills and problem‑solving ability.
• Technically proficient with reading, writing, basic math, and computer use.
• Physical capability to lift, push, and pull objects up to 50 lbs (23 kg), bending and kneeling as required.
• Availability to work nights, weekends, public holidays, and varying shifts across a 7‑day period.

Hourly rate: $20.00 to $24.00. Benefits include paid time off, medical/dental/vision, insurance, 401(k), and additional eligible benefits.

• Equal employment opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, or any other protected characteristic.
• Accommodation available for job applicants or employees with disabilities as required by law.
• Information about equal opportunity and protected classes is available upon request.

• For locations in the State of Washington, applicable benefits and wage requirements apply.