Front Desk Agent

Description

Nine Orchard Hotel is seeking a Guest Service Agent who is as comfortable engaging with

guests as they are managing the details behind the desk.

This role is for someone who genuinely enjoys people—someone who notices the small things,

remembers preferences, and takes pride in creating a welcoming, thoughtful experience from

the moment a guest arrives. You will be a key part of the front office team, ensuring each guest

interaction feels personal, seamless, and reflective of the hotel’s standards.

• Be a warm, visible presence at the front desk, greeting guests in a natural and engaging way
• Create personalized experiences by anticipating needs and remembering guest preferences
• Handle check-ins, check-outs, and guest requests with efficiency and care
• Address guest concerns with confidence and a solutions-oriented approach
• Focus on the small details that elevate a stay from good to memorable

• Support the daily flow of front desk operations, including arrivals, departures, and reservations
• Ensure room assignments, billing, and guest profiles are handled accurately
• Partner closely with Housekeeping and Engineering to ensure rooms are prepared to standard
• Maintain a calm, organized front desk environment, even during high-volume periods

• Work closely with fellow front office team members to deliver consistent, high-level service
• Communicate clearly across departments to support a seamless guest experience
• Contribute to a positive, respectful, and guest-focused team culture

• Process payments and maintain accurate records of guest transactions
• Keep front desk systems updated with guest information and preferences
• Follow all hotel procedures, service standards, and cash-handling protocols

• 1–3 years of hospitality or guest-facing experience, ideally in a boutique or luxury setting
• Strong communication skills and a natural ability to connect with people
• A calm, steady presence in fast-paced or high-pressure moments
• Detail-oriented and highly organized
• Flexible schedule, including nights, weekends, and holidays

• Familiarity with hotel systems (Opera or similar)
• Multilingual abilities
• Strong judgment and problem-solving skills