Director of Operations- NeueHouse Madison Square

Director of Operations
- Neue House Madison Square

Convene | Posted Mar 14

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Full-time

New York

Unknown

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well.

If you're interested in creating inspiring moments of connection, consider joining our team.

Convene Hospitality Group is seeking a visionary Director of Operations to lead the ongoing operations and cultural evolution of our Neue House Madison Square location. As the strategic and operational heartbeat of this iconic space, you are responsible for its commercial success, financial health, and the delivery of a world-class member and guest experience.

You will provide executive oversight to a multidisciplinary team—encompassing Membership Experience, Event Operations, Food & Beverage Programs, AV Production, and Facilities—ensuring every activation is executed with the precision and hospitality synonymous with the Neue House brand. Reporting to Convene Hospitality Group Leadership you will drive top-line revenue, optimize expenditures, and cultivate a high-performance culture that sets the global standard for service excellence and creative community building.

Neue House Madison Square is where entrepreneurs create the next generation of society-shaping businesses in our workspace, bolstered by side-by-side interaction with colleagues and peer companies. Outside of work, members and the public come to Neue House to discover and engage with exciting, original products, services and experience. Located in the heart of the Flatiron District, Neue House Madison Square is a landmark of New York’s business and creative scene, housed in a historic 1913 industrial building that once served as an auction house.

Across eight floors, it offers special event spaces, membership lounges, private office suites, and a members-only restaurant and bar, all artfully blending an edgy, industrial aesthetic with the comfort and warmth of a designer residence.

• Leadership & Team Management:
  Provide vision, direction, and day-to-day leadership for all venue departments.
• Oversee and support department heads, including Executive Chef, Service Manager, Membership Experience Director, Event Producers, and AV Production Team.
• Foster a culture of excellence, collaboration, and accountability.
• Recruit, train, mentor, and develop team members to achieve operational, membership and financial goals, creating a cross-functional playbook for success.

• Ensure the venue is guest-ready and delivers a world-class experience for every event.
• Oversee event logistics, setups, culinary and beverage program execution, AV production, and vendor coordination.
• Monitor and continuously improve operational workflows for efficiency and quality.
• Implement and enforce venue policies, safety protocols, and compliance with local regulations.

• Develop, manage, and achieve the venue’s annual budget, including revenue, expenses, and profitability targets.
• Analyze financial reports, track KPIs, and adjust operations to meet or exceed goals.
• Negotiate vendor contracts and optimize cost controls without compromising quality.
• Drive strategies to increase revenue opportunities and maximize event profitability.

• Serve as the senior point of contact for clients, members, vendors, and key partners when needed.
• Support the sales, brand and production teams to ensure events are executed according to client expectations.
• Address escalated issues with professionalism, ensuring client satisfaction and repeat business.

• Identify opportunities for new services, process improvements, and venue upgrades.
• Partner with ownership to develop long-term growth strategies and…