Director of Housekeeping

Founded in Venice in 1931 with the opening of the legendary Harry's Bar, Cipriani has built a global reputation for timeless hospitality, exceptional service, and understated elegance. For generations, the Cipriani family has remained committed to creating memorable experiences rooted in authenticity, simplicity, and genuine care for our guests.

Casa Cipriani New York brings this heritage to the historic Battery Maritime Building in Lower Manhattan. Combining a luxury hotel with a private members' club, dining, wellness, and entertainment, Casa Cipriani offers a highly personalized hospitality experience while carrying forward the traditions and service standards that have defined the Cipriani name for generations.

The Director of Housekeeping provides strategic and hands‑on leadership for all Housekeeping operations, ensuring exceptional standards of cleanliness, presentation, and service throughout guest rooms, public areas, and back-of-house spaces. They are responsible for the strategic leadership and overall performance of the Housekeeping Department. This position ensures that all guest rooms, public areas, back of house spaces, and related facilities consistently meet the property's luxury standards for cleanliness, presentation, safety, and guest satisfaction.

This position is responsible for driving daily operational performance, including room readiness, quality assurance, team leadership and development, staffing, labor productivity, inventory management, and departmental financial performance. The Director maintains a highly visible presence within the operation and works closely with Front Office, Engineering, Security, and other departments to ensure seamless execution and an elevated guest experience consistent with Casa Cipriani's luxury standards.

• Luxury Standards & Quality: Ensure exceptional cleanliness, presentation, and attention to detail throughout guest rooms, public areas, and back-of-house spaces, consistently reflecting Casa Cipriani's luxury standards.
• Operational Leadership: Maintain a highly visible, hands‑on presence throughout the operation, driving daily room readiness, inspections, service execution, and responsiveness to changing business needs.
• Team Leadership & Development: Build, lead, and develop a high‑performing Housekeeping team through clear expectations, consistent training, accountability, coaching, and employee engagement.
• Labor & Productivity Management: Effectively manage staffing, scheduling, overtime, and departmental productivity in alignment with occupancy, service demands, and budget expectations.
• Cross‑Departmental Partnership: Collaborate closely with Front Office, Engineering, Security, and other operational teams to ensure room readiness, resolve maintenance concerns, support VIP and special requests, and deliver a seamless guest experience.

• Provide strategic leadership and direction for all housekeeping operations, including guest rooms, public areas, linen and uniform operations, and back‑of‑house spaces.
• Establish, implement, and maintain departmental standards, procedures, cleaning programs, inspection processes, and quality‑control measures.
• Ensure the highest standards of cleanliness, presentation, sanitation, safety, and luxury service are consistently maintained throughout the property.
• Lead, coach, and develop housekeeping managers, supervisors, room attendants, public area attendants, house persons, and other departmental employees.
• Oversee departmental recruitment, onboarding, training, performance management, succession planning, and employee engagement.
• Establish appropriate staffing and productivity levels based on occupancy, business volume, operational priorities, and budgetary requirements.
• Review labor reports, payroll, overtime, scheduling, and productivity metrics to ensure efficient departmental performance.
• Develop and manage the annual housekeeping operating budget, including labor, linen, uniforms, guest supplies, cleaning products, equipment, and contracted services.
• Monitor departmental expenses, identify cost‑saving opportunities, and implement controls without…