Catering​/Conference Services (CS) Manager

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.

-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive - bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Catering/Conference Services Manager is responsible for effectively coordinating meetings, conventions and other special events that are booked through the sales department as well as selling the meetings & event spaces/suites, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel .The Catering/Conference Services Manager establishes new accounts, generates revenues, monitors booking pace, books repeat business, synchronizes the needs of the group contact planning the event and the staff of the hotel to effectively execute the event function.

The Catering/Conference Services Manager will act as the primary liaison between the client and the hotel operations team to ensure the success of the event and/or room blocks.

The ideal candidate is guest-focused (both internal and external) and has superior organizational and communicational acumen with a keen interest in honing their leadership skills in the Catering and CS arena of the hotel.

This is a muti-property role that represents all the Sonesta Hotels in NYC. Sonesta Hotels is the 8th largest hospitality company in the United States, with 1,200 hotels both domestically and abroad. The company is on a serious expansion path, and we are a great fit for candidates who are seeking opportunities to grow within the hotel industry.

This position is an in-person role that requires the candidate to reside in the NYC Metro area. The role will primarily be on-site, with some flexibility for occasional hybrid work, adhering to Sonesta’s work policies. Hybrid opportunities are not consistent or guaranteed at any point in time.

• Must be able to work in a fast-paced environment.
• Majority of work takes place indoors.

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
• The employee must occasionally lift and/or move objects of up to 25 pounds.
• The person in this role will be frequently standing up, bending, climbing, kneeling, and moving about the hotel.

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts.
• Ten to twelve hour shifts sometimes required.

• High school degree or equivalent required. College course work in related field preferred.
• 1-2 years hotel experience required, experience in sales and/or front desk is a plus.
• Proficiency in Salesforce FDC and/or Opera is a plus.
• Intermediary knowledge of MS Outlook and Words is required.
• Proficiency in English reading and writing is a must. Bilingual or muti-lingual skills are a plus.

• Detail and service all assigned bookings with group rooms and/or event space that is turned over by the sales team.
• Ensure that all room blocks, and event spaces are managed and maintained the Sonesta guidelines.
• Conduct all important functions and audits that will ensure smooth operation and servicing of groups and events including but not limited to taking deposits, entering room lists, sending confirmation numbers, monitoring pick up, extending group blocks and rates, creating resumes, reviewing invoices and commissions.
• Prepare and distribute all Banquet Event Orders (BEO). Ensure all BEO paperwork is completed in a timely and accurate manner. Attend daily BEO meetings.
• Assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up,…