Assistant Manager, Housekeeping

Job Description

DO YOU HAVE WHAT IT TAKES?

You help sustain our ‘backbone’ department! You keep it running smoothly and efficiently while ensuring both guest and employee satisfaction. To succeed you will:

• Supervise staff to make sure guest rooms are up to LPM standards
• Prepare daily work schedule and delegate tasks to Housekeeping team
• Act as a coach/mentor to staff; train when areas of improvement are identified
• Proactively motivate team using creative ideas
• Use good judgment when handling guest inquiries; always maintain confidentiality
• Take corrective action when necessary to maintain positive guest relationships
• Display a calm and professional demeanor at all times
• Communicate with team members to meet deadlines

• Degree in Hospitality Management or combination of housekeeping experience and education
• 2 years of housekeeping supervisory experience
• Excellent verbal and written communication skills; fluent in English
• Exceptional problem solving skills
• Be a pro at meeting deadlines and working in fast-paced and high-pressure situations

• Experience in an upscale NYC property
• Experience managing a Union Staff
• Knowledge of the Collective Bargaining Agreement
• Multilingual (especially French, Cantonese, Mandarin, Spanish)
• Familiarity with Opera and/or Hotel Expert

• Medical, Dental, 401K, Free Meals, Bonus, Vacation and Paid Holidays