Operations Associate

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Full Time Clerical New York, NY, US

2 days ago Requisition

Salary: $20.66 Annually

Ronald McDonald House New York is currently seeking an Operations Associate. This role is most often the first point of contact for families at Ronald McDonald House New York. They work directly with the families to provide superb customer service while these families are in crisis. The associate plays an integral role in providing day-to-day support for the entire Operations Department including Housekeeping, Maintenance, Transportation, and Family Support.

The pay for this role will be $20.66 an hour. The schedule will be Tuesday through Saturday 3 PM to 11 PM.

• Maintain a supportive and caring environment at all times and protect the integrity of the organization and its Mission
• Work with House security and volunteer greeters to secure the entrance and monitor the coming & goings of all guests and greet all who enter the House.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor & families badges)
• Walk around the public areas to ensure all doors are closed and all spaces are empty and secure.
• Be aware of any Fire Life & Safety compromising conditions around the house. Respond to House emergencies as needed

• Maintains a pleasant demeanor at all times
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Perform receptionist duties: answer the phone, take messages and transfer calls, receive, document, and disperse all mail, packages, and donations (in-kind and cash) as directed
• Maintain all logs, sign-up sheets, and current information for families and staff
• Direct families to all logs, sign-up sheets, and current information about activities and programs
• Maintain professional relationships, and serve as a resource with House Guests, volunteers, vendors, donors, neighbors, and community groups
• Communicate all concerns to the Manager on duty
• Sign, code, and submit receipts for House purchases
• Ensure that all supplies needed to support the reception desk are in place daily
• Greet new and returning families, escort them to their rooms, and give comprehensive tours of the house while informing them on house activities, programs, and rules
• Perform check-in and check-out of guests
• Complete the daily shift wrap-up report
• Log all sign-up sheets into digital formats (Cleaning sheets, Transportation Sheets, etc.)
• Coordinate transportation requests

• Review reservations for the next day to confirm room types, and additional guest requests
• Update the Family Support Team regarding reservations, guest concerns, or issues
• Use all operation hospitality software for data input of guest information, facilities management, and all visitors identification programs
• Maintain confidentiality of personal/medical information of all guests
• Prepare Guest rooms for occupancy; stripping beds/removing, and stocking with clean linens, conducting room inspections
• First line of contact for needs of families in residence. Respond to requests in a timely and efficient manner
• Stock and store linens, towels, and other supplies; complete loads of laundry as needed
• Document all incidents and report any problems according to the policy and procedures manual
• Load and unload materials being delivered and transported throughout the House (may require heavy lifting). Ensure all items are promptly placed into proper storage areas, and notify appropriate staff
• Maintain all supply closets and keep inventory control records
• Support other housekeeping and maintenance staff with various tasks when requested
• Escort guests to the medical waste area for proper disposal of soiled materials
• Performs other job-related duties as assigned
• Support all other departments with various activities and events. Set up and breakdown equipment and material for in-house events and functions (tables, chairs, AV equipment, etc.)…