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Guest Experience Lead - Front Office & Concierge
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-27
Listing for:
Viceroy Park Avenue
Full Time
position Listed on 2026-08-27
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services
Job Description & How to Apply Below
Viceroy Hotels is returning to New York City with the opening of Viceroy Park Avenue in December 2026. The Front Office Manager will oversee Guest Services, Concierge and Uniformed Services/Transportation, ensuring attentive, friendly, efficient service and maximizing occupancy and guest satisfaction.
This role requires 5+ years of progressive hotel front office experience, supervisory leadership, and a strong focus on service standards and cross-department collaboration in a luxury environment.
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