Complex Director of Catering

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Complex Director of Catering at The Benjamin Royal Sonesta & Fifty Sonesta New York is a key staff position responsible for the administration, analysis, development and communication needed to service customers and develop revenues. The CDOC must be an enthusiastic, aggressive, and results driven, professional individual who possesses the ability and passion for guest service and booking business. The CDOC will be responsible for selling catering events, within the hotel and hotel outlets, as well as servicing all meetings and Catering events.

Work closely with ADOSM and Revenue Director to achieve annual goals, budget and targets. The CDOC is responsible for the supervision of Catering sales managers, Event Services Managers, trainees, and administrative staff. Provide additional support when requested to the Group Sellers as directed by the ADOSM. Act as a liaison between Catering & Convention Services and all departments throughout the hotel.

Communication and organizational skills are of the utmost importance. This position requires the candidate to live in the New York Metro area and will work on site at the hotel.

As key enablement tools, the candidate will successfully embed corporate and local initiatives and strategies that will increase Sonesta's visibility and improve year over year share of B2B business to Sonesta Hotels. The position requires a proactive approach and carefully crafted account plans to achieve desired results.

The job environment is fast paced and results oriented. The successful candidate will employ proactive measures to achieve the desired account and revenue objectives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Sells 80% of time/20% analytical, administrative

Responsible for achieving individual revenue goals

Assist ADOSM with establishing a sense of urgency with team to understand and achieve the needs of the hotel

Generate weekly reports of definite, tentative and lost business.

Monthly Pace reports

Generate leads for new business

Sell and service all events.

On-site tours of hotel to prospective guests

Send menus, proposals, Beo’s and contracts to clients

Entertain new and repeat clients

Responsible that all contracts are signed, and payment received

Responsible for post-event follow up

Coordinate the food and beverage needs booked by sales department

Communication to all departments involved in executing events.

Attend weekly Sales, Department Head, Catering and Food and beverage meetings.

Attend weekly BEO meetings

Directs the activities of catering sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the catering sales revenues.

Develops and maintains relationships with key clients to produce group and/or conference business, to include room sales, food & beverage sales, catering/banquet services, meeting room rental.

Manages and monitors sales activities/performance to ensure actual sales team meets or exceeds established revenue plan and to accurately report variances/projections.

Assists Area Director of Sales & Marketing in the development and update of the hotel-level business plan to include input on sales goals and plans that support the overall business and sales strategies of the company.

Recruits, hires, trains, and provides career development for all catering sales personnel; conducts performance evaluations and provides feedback to employees using company hiring standards and guidelines.

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