Beverage Operations Manager

Location: New York

Job Responsibilities The Beverage Operations Manager is responsible for the daily leadership, operational performance, and financial success of assigned beverage operations, including casino bars, lounges, service bars, entertainment venues, VIP lounges, specialty beverage outlets, and special event beverage programs. This position ensures exceptional guest experiences, operational efficiency, regulatory compliance, and achievement of financial objectives while leading a diverse team in a fast-paced hospitality environment.

The Beverage Operations Manager oversees all aspects of beverage operations including guest service, labor management, inventory control, product quality, beverage cost management, team member development, and regulatory compliance. This role works closely with Culinary, Stewarding, Warehouse, Procurement, Finance, Marketing, Human Resources, Security, and Casino Operations to support business objectives and drive operational excellence.

While primarily responsible for beverage operations, this position may be assigned to support all areas of Food & Beverage operations, including restaurants, food courts, marketplaces, cafés, banquet operations, catering functions, special events, entertainment venues, and casino-wide initiatives as business needs dictate.

Essential Duties and Responsibilities Beverage Operations Leadership
· Oversee the daily operations of assigned bars, lounges, service bars, beverage carts, entertainment venues, VIP areas, cocktail servers, bartenders and specialty beverage outlets.
· Ensure consistent execution of company service standards, beverage procedures, and brand expectations.
· Monitor operational performance and guest demand to maximize efficiency, revenue, and guest satisfaction.
· Conduct regular inspections to ensure cleanliness, organization, maintenance, and operational readiness.
· Ensure beverage venues are properly staffed and equipped to support business demands.
· Support new beverage programs, cocktail menus, promotions, and seasonal initiatives.

Guest Experience
· Promote a guest-first culture throughout all beverage operations.
· Ensure team members provide friendly, efficient, and professional service.
· Monitor guest feedback and implement service recovery solutions when needed.
· Respond to guest concerns promptly and professionally.
· Support VIP service initiatives and high-profile guest experiences.
· Drive programs that improve beverage quality, speed of service, and guest satisfaction.

Financial & Business Management
· Support achievement of revenue, labor, beverage cost, and profitability goals.
· Monitor and manage labor utilization to ensure productivity and budget compliance.
· Analyze operational reports and key performance indicators to identify opportunities for improvement.
· Manage beverage costs through inventory controls, portion controls, recipe compliance, and waste reduction.
· Assist in developing annual budgets, forecasts, and operating plans.
· Monitor sales trends and support initiatives that drive beverage revenue growth.
· Ensure compliance with established beverage cost and inventory standards.

Beverage Program Management
· Maintain beverage quality standards across all assigned venues.
· Support beverage menu development, cocktail programs, wine offerings, beer selections, and promotional initiatives.
· Ensure compliance with company pouring standards and responsible alcohol service requirements.
· Partner with suppliers and procurement teams regarding beverage products and operational needs.
· Support beverage training programs and product knowledge initiatives.
· Monitor inventory levels and ensure product availability throughout all beverage outlets.

Team Leadership & Development
· Recruit, train, coach, and develop supervisors, bartenders, lounge servers, beverage attendants, and support staff.
· Establish performance expectations and provide ongoing coaching and feedback.
· Conduct performance evaluations and disciplinary actions when necessary.
· Support succession planning and internal development programs.
· Foster a positive, inclusive, and accountable work environment.
· Promote teamwork and collaboration across all Food &…