Food & Beverage Manager

Salary Range: $80,000.00 To $90,000.00 Annually

SAA

The Food & Beverage Manager is responsible for overseeing and delivering an innate understanding of high-touch customer service – you are a consummate host and no detail in providing for members, guests, or our teams will go unnoticed. As a key ambassador for the operation, you ensure the food and beverage experience for all Members and Guests is executed to the highest levels of service, resolving customer issues and service recoveries toward a positive outcome.

Pre- and post-service analysis of the cost-effective and efficient allocation of staffing levels per service in relation to daily reservations and/or event bookings is a core part of the role.

The Food & Beverage Manager will assist with the establishment of operating systems and the onboarding and set-up of training schedules with new staff. They will also uphold the standards of service unique to our operation, consistently working to improve the delivery of service and supporting the implementation of systems that ensure smooth execution.

The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed.

Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members.

• Encompassing several spheres of hospitality - blending service excellence, innovation, creativity and operations, the role calls upon but is not limited to: leadership by example, team support and guest rapport, alongside workflow coordination and day-to-day management of the various Bars + Restaurant operational functions.
• An innate understanding of high-touch customer service – you are a consummate host and no detail in providing for members, guests, or our teams will go unnoticed; observes team execution of service and provides feedback and course correction as needed.
• Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, and well-executed organization.
• As a key ambassador of the property, ensure customer relations for all Members and Guests are executed to the highest level of service, resolving customer complaints and correspondence as required.
• By day, respond to incoming requests for reservations, review profiles of members and guests to allocate appropriate tables, arrange the evening table plan, set up the evening staff briefing sheet, and flag all teams on noteworthy reservations to ensure the execution of house VIP protocols.

• By night, be responsible for excelling in customer service, welcoming and effectively communicating with Members and Guests on arrival, managing the check-in experience, and escorting Members and Guests to assigned tables or bar areas.
• The capacity to work within an ever-changing environment, assisting in developing operating procedures as the business dictates and demonstrating the willingness to support other areas as required.
• Supply expert knowledge on the food, wine and spirits programs and ensure the quality of all food and beverage items, ingredients, and preparation methods on a daily basis.
• Proven team leadership and professional development experience with individuals across a variety of departments:
  Events, Membership, Programming, Operations, Facilities, Marketing & Sales, IT & A/V, etc.
• Pre- and post-service analysis of the cost-effective and efficient allocation of staffing levels per service…