Per Diem Events Captain at Warren Street Hotel

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New York, NY, US

14 days ago Requisition

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

The Warren Street Hotel

Head of Event Sales

We are looking for a confident, detail-oriented, and hospitality-driven Event Captain to join our growing Events team. This is a per diem position reporting directly to the Head of Event Sales, and is a fantastic opportunity for someone who thrives in a fast-paced, high-standard environment and wants to be part of building something special from the ground up.

• Lead the Events team on the floor during private events, overseeing operations from setup through breakdown.
• Ensure all events are executed to the highest standards of service, consistent with the Firmdale Hotels brand.
• Conduct pre-event inspections to ensure event spaces, equipment, and service stations are fully prepared.
• Supervise event setup, service, and breakdown, ensuring smooth execution and attention to detail.
• Manage event inventory and par levels, ensuring all supplies and equipment are organized and event-ready.
• Handle last-minute changes with confidence while maintaining a seamless guest experience.
• Communicate effectively with Events Sales, Culinary, Stewarding, Housekeeping, Engineering, and Food & Beverage teams to ensure flawless event execution.
• Serve as the primary point of contact during events, anticipating guest needs and resolving concerns promptly and professionally.
• Coach and support team members to maintain consistency, accountability, and exceptional service standards.
• Complete post-event responsibilities, including inventory reconciliation, room reset, and reporting maintenance or operational issues.
• Perform other duties as assigned to support the Events department and hotel operations.

• Minimum of 2 years of hands-on event operations experience, preferably in a supervisory or Captain role within a luxury hotel, private dining, banquet, or upscale hospitality environment.
• A confident and inspiring leader who provides clear direction, motivates the team, and remains calm and composed in a fast-paced environment.
• Exceptional organizational and time management skills, with meticulous attention to detail.
• Ability to adapt quickly to last-minute changes while maintaining professionalism, composure, and a guest-focused mindset.
• Highly self-motivated, disciplined, and organized, with the ability to take full ownership of responsibilities and perform effectively with minimal supervision.
• A genuine passion for hospitality and a commitment to delivering exceptional, memorable guest experiences.
• Strong understanding of banquet operations, including event setup standards, service sequence, room configurations, and inventory management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple departments.
• Flexible availability to work evenings, weekends, holidays, and varying schedules based on business needs.

• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
• Complimentary meals on shift
• Free uniform dry cleaning service
• Commuter transit benefits available Day 1
• Ongoing training and professional development, including annual education reimbursement program up to $3,000
• Social events throughout the year, including holiday parties, team member appreciation events, and…