Food & Beverage Manager

New York, United States | Posted on 08/25/2026

Homma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent.

The Food & Beverage Manager will oversee and direct all aspects of the Food & Beverage operation, including Room Service and all F&B outlets (Charlotte Restaurant, Premier Lounge, Club Lounge, and Kitchen as needed), under the guidance and supervision of the Director of Food & Beverage. This person will ensure operational excellence, guest satisfaction, and financial performance by leading the team, upholding service standards, and driving continuous improvement across all outlets.

The ideal candidate is a hands-on leader with strong business acumen, a passion for hospitality, and the ability to thrive in a fast-paced luxury environment.

Responsibilities

• Manage the daily activities of the Front Office, Telecommunications, Bell/Door, and Concierge departments, ensuring alignment with hotel service standards and financial goals.
• Participate in and lead departmental meetings to gather and share relevant operational information.
• Oversee scheduling of all Front Office personnel, ensuring optimal coverage and service consistency.
• Manage payroll and control labor costs in alignment with established Labor Standards.
• Administer the corporate airline mileage program and marketing promotions involving the Front Office.
• Ensure staff adherence to all credit and cash handling policies and procedures to reduce bad debts and rebates; perform quality audits and implement corrective action when needed.
• Support team members in handling guest issues, escalations, and service recovery in a professional and timely manner.
• Foster positive employee relations and promote strong inter- and intra-departmental collaboration; model this behavior for other managers and line staff within the Front Office.
• Proactively address operational issues, seek employee input, develop resolution plans, and follow up with feedback and encouragement.
• Ensure Front Office personnel actively participate in all property safety awareness programs.
• Ensure department supervisors are dependable, accessible, and project a positive, professional, and polite attitude at all times.
• Conduct and deliver timely performance reviews for the Front Office team.
• Ensure all staff adhere to the Hotel's established standard operating procedures.
• Administer discipline within the Front Office in a fair, firm, and consistent manner.
• Develop and manage recognition programs within the Front Office, ensuring prompt and consistent administration.
• Maintain impeccable grooming standards for all Front Office employees, including proper uniform and nametag compliance.
• Monitor occupancy and pace forecasts, planning staffing and operations accordingly to maximize service and revenue.
• Oversee the day-to-day operation of all Food & Beverage outlets, facilities, sales, and cost management.
• Ensure proper scheduling of staff within established guidelines and manage payroll and budgetary matters.
• Continuously monitor and analyze key operational areas, including:
• Quality levels of production
• Guest satisfaction
• Operating costs
• Sanitation, cleanliness, and hygiene
• Employee morale and engagement
• Attend pre-con meetings as required to align on group and event expectations.
• Establish and maintain effective labor and employee relations, fostering a positive and collaborative work environment.
• Implement and lead on-the-job training sessions for the Room Service department and other F&B outlets.
• Participate in service delivery when necessary, ensuring alignment with departmental safety, health, and hygiene practices.
• Ensure consistent execution of all service standards across every touchpoint of the guest experience.
• Oversee all F&B outlets, including Charlotte Restaurant, Premier Lounge, Club Lounge, and Kitchen support as needed.

Required qualifications:

Bachelor's degree in Hospitality/ F&B Management or related degree.

Preferred experience in hospitality and food & beverage operations, with a minimum of four years of management experience in Food & Beverage, ideally within a luxury or full-service hotel environment.

Ability to work effectively in a fast-paced, high-volume environment and manage a large, diverse workforce.

Strong leadership skills with the ability to motivate staff and foster professional development.

Excellent verbal and written communication…