Housekeeping Manager - Luxury Hotel

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Full Time NY, New York, NY, US

Salary Range: $75,000.00 To $80,000.00 Annually

We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating luxurious experiences.

As an integral part of the Housekeeping Leadership Team, a Housekeeping Manager will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed.

Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company.

Interpret, administer, and promote all departmental policies, procedures, and established standards.

Monitor all the daily operations of the housekeeping service department, including the cleanliness of all guest rooms and public areas daily

Communicates with different departments to ensure that Housekeeping services and activities are properly planned.

Coordinates the services and operations of Housekeeping and Laundry with those of other departments.

Focus on day-to-day direction of the department including implementing projects and improvements

Coordinates and supervises guest room transfers, as well as responding to resident requests in a timely and policy-compliant manner.

Processes payables in a timely and efficient manner in accordance with policies and procedures.

Inspects storage rooms, utility closets, and janitorial closets on a regular basis for upkeep and supply control.

All Housekeeping supplies and equipment are requisitioned, and proper inventory levels are maintained to maintain housekeeping operations.

Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office

Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed

Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office

Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed

Ensure daily work assignments, payroll, reporting is completed accurately and timely.

Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.

Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms

Make recommendations and follow through on disciplinary action for assigned staff

Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available.

Provide exceptional guest service for all requests by responding in a timely manner

Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee

Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards

Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies

Monitor out-of-order, out-of-service, discrepant, and showrooms daily

Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning.

Participate in department meetings and quality check inspections

Be a mentor, guide, trainer and champion for all Housekeeping…