Hospitality Ambassador, Maison Madison

The Team:

The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Cash Office Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast paced, luxury environment.

The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony. The Hospitality Ambassador has a natural sense of curiosity, is an excellent multi-tasker, and has an exquisite sense of hospitality.

• Create an effortless luxury environment and exceeding expectations in all hospitality services
• Greet and welcome clients as they enter and leave boutique location
• Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
• Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
• Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
• Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed
• Assist with directions - have general knowledge of store and neighborhood
• Demonstrate working knowledge of all métiers (product categories)
• Provide hospitable services, such as holding umbrellas during inclement weather
• Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
• Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed
• All other duties assigned by supervisor

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• High interest in learning about all the Hermès métiers, history and art collection
• Strong communication skills, offering warmth and graciousness in all interactions
• Excellent customer service skills and a friendly disposition
• Proactivity in taking care of customers in a calm, professional, and polite manner
• Ability to provide information about the neighborhood, store services and other customer inquiries
• Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining
• Works collaboratively and excels in fast-paced environment with continuously changing priorities
• Demonstrates high level of attention to detail and ability to anticipate needs
• Knowledge of languages in addition to English is a plus
• Ability to work a flexible schedule according to needs of the business
• Regular in-person work at a Company-designated work location is an essential function of this position
• Ability to stand for long periods of time
• Regular in-person work at a Company-designated work location is an essential function of this position

The range for this position is $23.75to $26.25per hour. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family…