Temporary Concierge​/Front Desk

Role: Concierge

Reports to
:
Director of Front Office

Welcome to The Ned No

Mad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.

Set in the historic Johnston Building, formerly the No

Mad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.

At The Ned No

Mad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage. Our public dining options include Cecconi's, a modern-day classic Italian restaurant inspired by mid-century Trattorias, and Little Ned, a chic spot for handcrafted cocktails and bar classics with views of the Empire State Building.

We are looking for a part‑time, contract Concierge to support and report directly to the Front Office Manager. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.

Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is customer focused and detail‑oriented is a must to ensure the experience provided is uniquely brilliant.

• Creating a friendly, comfortable, and helpful atmosphere for guests and members that demonstrates the highest standards of hospitality.
• Establish and maintain good communication and teamwork with colleagues and other departments.
• Possess knowledge of all hotel services, membership options, facilities, outlet operating hours and amenities.
• Checking guests in, ensuring they are assigned the type of room requested and taking their personal preferences into account when possible, setting‑up proper billing instructions/routing and processing.
• Checking guests out, ascertaining their satisfaction, collecting keys, posting relevant charges, accurately settling, and then presenting bill to guest.
• Providing guests with recommendations and information regarding activities, transportation, dining, and assisting them with reservations as needed and logging all requests in Alice or system.
• Input correct information/profile notes in appropriate fields (Profile notes, reservation notes, traces, alerts) to inform other departments of pertinent information.
• Assisting guests, members or third parties with special requests as needed.
• Understanding all aspects of the Front Office in the hotel's & Room Service Point of Sale system and Menu offerings.
• Understand all fire/safety procedures, including OSHA requirements, and provide necessary assistance to guests and employees in the event of an emergency.
• Additional duties as assigned by the Front Office Manager, Night Manager or Assistant Front Office Manager.

• One (1) year hotel or related experience preferred.
• Excellent organizational skills and ability to multitask.
• Excellent communication skills both written and verbal.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Must be able to work a flexible work schedule including evenings and weekends.
• Able to handle a large volume of guest interactions in an efficient and courteous manner.
• Proficient in Microsoft Office, Internet, and…