Chautauqua Lake KOA: General Manager

At Team Outsider, hospitality is our product. We believe the best outdoor experiences are created by exceptional teams who care deeply about one another and about the guests they serve.

Our mission is to be the most hospitable team in the world, and our values guide how we work every day:

• We Put Our Team First
• We Make Them Say "WOW!"
• We Express Gratitude
• We Get Better Every Day
• We Are Steadfastly Resourceful
• We Give Back

We're looking for an experienced General Manager to lead Chautauqua Lake KOA Holiday and take ownership of the property, team, and guest experience.

This is a highly visible, hands‑on leadership role for someone who loves hospitality, knows how to build and lead a strong team, takes pride in running an exceptional property, and understands how to balance guest experience with strong business performance.

As General Manager, you'll lead the full seasonal operation of the campground, from spring opening through peak summer and fall close-down. You'll be responsible for creating a great place to work, delivering an outstanding guest experience, maintaining high property standards, and achieving the campground’s financial goals.

• Take ownership of the campground’s financial performance and make thoughtful decisions that support long-term success.
• Manage labor, expenses, purchasing, and other controllable costs within budget.
• Adjust scheduling and spending based on occupancy, seasonality, and business needs.
• Partner with Operations and Marketing on pricing, promotions, and other opportunities to increase revenue.
• Identify ways to improve profitability without compromising the guest or team experience.
• Oversee approved capital projects and ensure they are completed on time, within budget, and to a high standard.

• Lead the team in delivering exceptional hospitality throughout every stage of the guest experience, from reservation through departure.
• Maintain a visible leadership presence throughout the campground and stay closely connected to what guests are experiencing.
• Train and hold the team accountable for strong phone, reservation, hospitality, and service recovery standards.
• Proactively identify and resolve guest concerns.
• Build on Chautauqua Lake KOA Holiday’s strong reputation while continuing to look for ways to improve the guest experience.
• Create an experience that earns strong guest feedback across online reviews and guest surveys.
• Recruit, hire, onboard, train, schedule, coach, and develop a strong seasonal team.
• Establish clear expectations and accountability across all areas of the campground.
• Provide regular feedback, recognition, coaching, and development.
• Address performance and conduct concerns promptly and consistently.
• Build a collaborative, high-performing culture where team members understand how their work contributes to the success of the property.
• Create an environment where team members feel supported, valued, and accountable.

• Take ownership of the overall appearance, condition, cleanliness, and safety of the campground.
• Maintain high standards across campsites, cabins, amenities, common areas, landscaping, facilities, and other guest-facing spaces.
• Ensure the pool, activity areas, playgrounds, dog parks, camp store, trails, recreational facilities, and other amenities are clean, safe, functional, and guest-ready.
• Establish consistent property walks, preventative maintenance practices, and operating routines.
• Identify and resolve issues before they negatively impact the guest experience.
• Ensure the campground consistently meets Team Outsider and KOA standards.

• Successfully lead the full seasonal operation, including spring opening, peak summer operations, and fall close-down.
• Build organized, repeatable systems that allow the campground to operate safely and efficiently.
• Maintain strong processes around scheduling, inventory, purchasing, cash handling, safety, and other operational responsibilities.
• Become proficient in the campground’s reservation and point-of-sale systems and ensure the team uses them effectively.
• Ensure company policies, operating standards, safety requirements, and administrative processes are consistently followed.
• Stay organized and ahead of the business as occupancy, team needs, and operational priorities change throughout the season.
• Maintain proactive, clear, and consistent communication with your manager and Home Office partners.
• Identify and communicate risks, challenges, and…