Housekeeping

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Housekeeping Team is composed of three main positions:
Cabin Attendant, Inspectors, and Laundry Attendants. This team is responsible for cleaning, maintaining, and verifying the cleanliness of the park cabins, lodges, and other company-owned, private guest quarters and all accompanying linens. This is a SEASONAL full‑time or part‑time position and reports to the Executive Housekeeper.

• Safely maintain assigned housekeeping equipment and supplies
• Ensure cabins are properly stocked and equipped
• Remove trash and used linens from the guestrooms to prepare for the housekeeper to clean
• Set climate control on approved temperature settings
• Report maintenance issues discovered while cleaning
• Record location and turn in lost and found items
• Participate in other projects and activities as assigned

• General Duties
  • Inspect cabins, lodges, and any other company-owned, private guest quarters
    • Ensure cabins are properly stocked and equipped
    • Report maintenance issues or damages discovered while cleaning/inspecting; ensuring follow-through on the reported issues
    • Monitor temperature controls and appliances to ensure all are off or set to proper levels
  • Work with housekeepers to clean all guestrooms
  • Record location and turn in lost and found items
  • Safely maintain assigned housekeeping equipment and supplies
  • Participate in other projects and activities as assigned
• Administrative Duties
  • Mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded; reviews results of inspections with Cabin Attendants and Housekeepers; coaches and drives accountability and performance improvement
  • Uses reservation system to properly communicate room status; verifies stayovers, reports early check-outs, and communicates issues and discrepancies with the Guest Relations team.

• Collect & sort linen into appropriate groups for washing
• Separate stained linen from other dirty linen and treat according to policy and procedures
• Transport substantially large loads (wet and dry) in terry carts to the laundering area
• Load and unload washers, dryers, and fold linens to company standards
• Monitor supplies to ensure the department is well-stocked and organized; reporting any shortages to the Manager for re-ordering
• Clean appliances and equipment, observe and report maintenance issues discovered while cleaning
• Track discarded linens and report to Executive Housekeeper for the replenishing of stock
• Record location and turn in lost and found items
• Participate in other projects and activities as assigned
  • May assist teammates in collecting and delivering soiled linens to the laundry room
  • May assist teammates with cleaning duties

• Housekeeping experience preferred but not required

• Basic computer skills
• Excellent communication, customer service, and problem‑solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi‑task and work in a fast‑paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

• Able to lift up to 50 lbs
• Must be able to remain…