Banquet Manager

• Collaborate directly with clients, technical teams, and audiovisual staff to coordinate and execute morning meeting room setups, ensuring seamless event readiness and client satisfaction.
• Supervise and direct banquet staff in the setup and breakdown of all banquet function including weddings, conferences, and meetings.
• Ensure room sets are completed accurately and on time according to BEOs (Banquet Event Orders).
• Conduct pre-shift briefings to communicate details of each event to the team.
• Maintain cleanliness and organization of banquet spaces and storage areas during morning operations.
• Monitor quality and presentation of all setups, ensuring compliance with company standards and safety regulations.
• Collaborate with other departments (Catering, Sales, Housekeeping, Engineering) to ensure seamless event execution.
• Train, coach, and evaluate banquet team members; provide performance feedback and disciplinary action as needed.
• Maintain accurate inventory of banquet equipment and supplies, report maintenance needs.
• Handle guest issues or last-minute requests with professionalism and efficiency.
• Enforce hotel policies and procedures to maintain a safe and secure work environment.

Pay Range: $90,000 to $105,000 annual salary

• Extensive experience in similar 5 star/5 Diamond establishment
• Prior experience as Banquet Manager required
• Strong experience in a leadership role (is preferred)
• Previous experience in a Union environment an advantage
• Requires strong communication skills, both verbal and written
• Knowledge of cost controls such as labor, productivity, and other expenses
• Ability to supervise staff, including but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary

LOTTE New York Palace is an Equal Opportunity employer.

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