VIP Guest Management Lead

The Guest Management Lead owns the end-to-end planning, coordination, and execution of VIP guest experiences for large-scale brand clients. This role sits at the intersection of travel, concierge, and events, acting as the central operational lead responsible for seamless delivery across all guest touchpoints. This is a highly cross-functional, detail-driven role suited for someone who thrives in complex, high-pressure environments and is comfortable managing senior stakeholders, luxury clients, and multiple vendors simultaneously.

• Lead guest management for large-scale brand activations, hospitality programs, and multi-day events.
• Oversee all guest-facing logistics including transportation, hotel coordination, rooming lists, arrivals/departures, on-site movements, and VIP handling.
• Manage hotel rooming lists, upgrades, special requests, amenities, and in-room gift drops in coordination with client procurement and hotel partners.
• Coordinate hair and makeup logistics for executives, talent, and VIP guests.

• Act as the primary internal point of contact across Travel, Concierge, and Events teams.
• Translate client briefs into executable work streams with clear ownership and timelines.

• Oversee on-site guest services, concierge desks, and VIP support teams.
• Manage real-time changes and guest issues.

• Serve as a trusted operational partner to senior brand stakeholders.
• Maintain proactive communication before, during, and after events.

• Support budgeting, forecasting, and cost tracking.
• Manage third-party vendors and assist with post-event reconciliation.

• 15+ years of experience in guest management, event operations, or luxury hospitality.
• Proven experience managing VIPs and senior stakeholders.

• Experience with global brands or large-scale corporate events.
• Familiarity with international travel logistics.