Workplace & Concierge Client Manager

Workplace Experience & Concierge Client Manager

New York, New York, United States

Reports To: Client Director, Managing Vice President, or equivalent senior leadership
Schedule: Monday–Friday, primarily during standard business hours
Travel: Up to 25%

The Workplace Experience & Concierge Client Manager is a highly visible, client-facing leader responsible for delivering an exceptional workplace experience through attentive service, proactive relationship management, and operational excellence.

This role serves as a trusted and highly responsive point of contact for the client, employees, guests, and workplace stakeholders. The Client Manager anticipates needs, responds thoughtfully to requests, resolves issues, and ensures that every interaction reflects a high standard of professionalism, hospitality, and service.

The ideal candidate brings a concierge, hospitality, luxury service, executive services, hotel, or premium guest experience mindset to the corporate workplace. This individual is naturally attentive to details, comfortable interacting with executives and high-profile stakeholders, and understands how small details can have a significant impact on the overall workplace experience.

This is an excellent opportunity for an experienced Concierge Manager, Guest Services Manager, Hotel Manager, Executive Services professional, or Workplace Experience leader who is looking to bring their service expertise into a primarily Monday–Friday corporate environment.

• Serve as a highly visible and approachable representative of the workplace experience program.
• Deliver a consistently polished, professional, and welcoming experience for employees, executives, visitors, and guests.
• Proactively anticipate client and workplace needs rather than waiting for issues to arise.
• Own the intake, coordination, follow-up, and resolution of workplace and concierge requests.
• Maintain a strong understanding of client preferences, workplace protocols, key contacts, and recurring needs.
• Develop strong relationships with client stakeholders and become a trusted resource for day-to-day workplace needs.
• Provide personalized service while maintaining appropriate professional boundaries and confidentiality.
• Ensure requests are appropriately prioritized, delegated, tracked, and followed through to completion.
• Identify opportunities to enhance the workplace experience and introduce thoughtful service improvements.
• Maintain a polished, organized, and welcoming workplace environment.

• Develop and maintain strong relationships with client leadership and workplace stakeholders.
• Serve as a primary point of contact for service-related questions, requests, and concerns.
• Communicate proactively with clients regarding upcoming activities, service needs, and potential issues.
• Build credibility through responsiveness, follow-through, discretion, and consistent service delivery.
• Understand client expectations and translate them into clear service standards for the team.
• Gather feedback and use it to continuously improve the workplace experience.
• Participate in client meetings, business reviews, and service planning discussions.
• Partner with client leadership to identify opportunities to improve employee and guest satisfaction.
• Oversee concierge-style services designed to make the workplace experience seamless and convenient.
• Create a culture where employees and guests feel welcomed, valued, and well cared for.
• Coordinate workplace services, special requests, meetings, visitors, events, and other experience-related needs.
• Support executive and VIP interactions with a high level of discretion and professionalism.
• Coordinate…