Housekeeping Manager

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Full Time NY, New York, NY, US

3 days ago Requisition

Salary: $67,000.00 Annually

Housekeeping Manager - Luxury Hotel Experience Required

We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating luxurious experiences.

As an integral part of the Housekeeping Leadership Team, a Housekeeping Manager will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed.

Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company.

• Interpret, administer, and promote all departmental policies, procedures, and established standards.
• Monitor all the daily operations of the housekeeping service department, including the cleanliness of all guest rooms and public areas daily
• Communicates with different departments to ensure that Housekeeping services and activities are properly planned.
• Coordinates the services and operations of Housekeeping and Laundry with those of other departments.
• Focus on day-to-day direction of the department including implementing projects and improvements
• Coordinates and supervises guest room transfers, as well as responding to resident requests in a timely and policy-compliant manner.
• Processes payables in a timely and efficient manner in accordance with policies and procedures.
• Inspects storage rooms, utility closets, and janitorial closets on a regular basis for upkeep and supply control.
• All Housekeeping supplies and equipment are requisitioned, and proper inventory levels are maintained to maintain housekeeping operations.
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
• Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
• Ensure daily work assignments, payroll, reporting is completed accurately and timely.
• Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.
• Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms
• Make recommendations and follow through on disciplinary action for assigned staff
• Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available.
• Provide exceptional guest service for all requests by responding in a timely manner
• Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee
• Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards
• Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies
• Monitor out-of-order, out-of-service, discrepant, and showrooms daily
• Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning.
• Participate in department meetings and quality check inspections
• Perform administrative duties not limited to payroll review, inventory, etc.
• Complete other reasonably assigned duties & tasks
• Be a mentor, guide, trainer and champion for all Housekeeping team members

• High school diploma or equivalent
• Minimum of 5 years experience in full-service hotels and full understanding of housekeeping overall department functions
• Local candidates only
• Five (5) years of supervisory experience
• Proven…