Reservation Manager

• Pay or shift range: $69,000 USD to $72,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Spanning 16 acres of waterfront expanse, untouched natural beauty, and endless views, Montauk Yacht Club is a resort haven on the calm waters of Lake Montauk—bridging a legacy of East End tradition with Star Island adventure, exceptional dining at Ocean Club Montauk, elevated wellness offerings, and direct access to the Hamptons’ largest marina…all from the team behind Proper Hospitality.

The Reservations Manager is responsible for maximizing room revenue, optimizing occupancy, and ensuring an exceptional pre-arrival guest experience. The ideal candidate combines analytical revenue management skills with a warm, personalized hospitality approach that reflects the intimate, high-touch nature of Montauk Yacht Club.

• Oversee all reservations operations, including individual, group, and VIP bookings
• Ensure prompt, professional, and personalized communication with guests via phone, email, and online channels
• Anticipate guest preferences and coordinate special requests with Front Office, Housekeeping, and Guest Services
• Maintain high standards for accuracy, service etiquette, and brand voice

• Manage room inventory, rate plans, restrictions, and availability across all channels (PMS, CRS, OTA, GDS, brand website)
• Implement pricing strategies in collaboration with Revenue/Leadership to maximize ADR, RevPAR, and occupancy
• Monitor booking pace, market trends, and competitor rates
• Forecast demand and prepare daily/weekly/monthly reports
• Optimize channel mix and minimize over bookings and cancellations

• Maintain data integrity within PMS/CRS systems
• Ensure seamless integration between booking platforms and third-party channels
• Develop and refine reservations procedures, scripts, and standards
• Train team members on systems and luxury service expectations

• Recruit, train, coach, and supervise reservations agents
• Schedule staffing to meet demand
• Foster a culture of accountability, collaboration, and guest-first service
• Conduct performance reviews and ongoing training
• Partner with Sales, Marketing, Front Office, and Housekeeping to support promotions, packages, and group business
• Assist with contract loading and group blocks
• Support pre-arrival planning for VIPs and special events

• 3–5+ years of hotel reservations or front office experience, with at least 1–2 years in a supervisory role
• Experience in a luxury or boutique hospitality environment strongly preferred
• Strong knowledge of PMS/CRS systems (e.g., Opera, Syn Xis, or similar)
• Understanding of revenue management principles and distribution channels
• Excellent written and verbal communication skills
• Detail-oriented with strong organizational and analytical skills
• Proficiency in Microsoft Office/Google Workspace; reporting and forecasting skills
• Flexible schedule, including weekends and holidays as needed

• Luxury guest service mindset
• Revenue and commercial acumen
• Leadership and coaching
• Problem solving and decision making
• Multitasking in a fast-paced environment

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession…