FS - Front Desk Supervisor

The AC Hotel is looking for a Service and Detail Oriented Front Desk Supervisor to join our award winning team.

Candidate with Marriott/ Fosse Experience preferred. FLSD Certification paid training must be completed within 1st year.

Competitive PTO / Sick pay Package, Travel Benefits, and Food Stipend.

Hotel Experience is a MUST.

• Assist guests in the check‑in and check‑out procedure, as well as throughout the entirety of their stay.
• Work proficiently on the hotel’s electronic reservation system, as well as other computer programs to ensure a seamless workflow.
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity.
• Anticipate guests’ needs and go out of your way to maximize the guest experience.
• Work collectively with other team members to foster a hospitable, approachable, and customer‑focused environment for our guests.
• Ensure the accurate and hospitable handling of guest reservation, check‑in, check‑out, and payment, including credit card and cash handling procedures.
• Maintain proficient administration of the hotel’s electronic reservation system.
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems.
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.

• You have 2+ years of experience working in a front desk/receptionist type role.
• You are required to have the Fire Life Safety Director License (FLSD) or successfully complete the class and obtain the certification within six months.
• You love working with people and will go above and beyond for each guest’s needs.
• You work well with others and enjoy being part of a team.
• You have excellent oral, written, and interpersonal communication skills.
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests.

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

This position would require little to no travel outside the property and surrounding area.

FS-Front Desk Supervisor

Property

General Manager