Telecom Attendant

Telecom Attendant

Requisition :

Category:
Front Office Operations

Job Location:

US-NY-New York

Property:
Arthouse Hotel New York City

Compensation Minimum: USD $29.71/Yr.

Compensation Maximum: USD $39.61/Yr.

Pay Class:
Full Time Temp

Compensation Type:
Hourly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The word is out. Arthouse Hotel New York City now features newly renovated guest rooms and suites, bringing hip, vintage charm and boutique style to Manhattan's Upper West Side. Setting a new standard for NYC hotels, our century-old building retains many of its historic accents, offering a warm sense of space you won't find anywhere else in the neighborhood.

Stepping into our timeless yet cozy lobby, you are greeted by custom artwork, the original antique fireplace and a 1920s French elevator system. Marrying comfort with cutting-edge design, sophisticated style and whimsical fun, Arthouse Hotel New York City is your perfect pied-a-terre in Manhattan whether work or play brings you to town. Walking distance from NYC icons like Central Park, Lincoln Center, the Museum of Natural History, and numerous city subways, our hotel offers a quiet escape from Manhattan's hustle and bustle.

Arthouse Hotel welcomes guests of all abilities to the Upper West Side. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs. For more information, please see our Accessibility Statement.

The Communications Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service.

• Promptly answers telephone calls in a positive and clear voice with standard greeting.
• Is familiar with the operation and function of PBX counsel.
• Listens to ascertain the correct extension and accurately transfers the call.
• Records accurate messages and recalls for guests as requested by reading and verbally reciting messages to the guests.
• Receives wake up call information, inputs cautiously into the automated wake-up system and verbally confirms time to guest.
• Is familiar with the operation of the resort two way radio communication system.
• Acts as a dispatcher for security, guest services and property operations employees.
• Provides timely information via paging system and two way radios to employees in response to emergencies and guest requests such as plumbing problems, shuttle service, etc.
• Briefly answers basic inquiries e.g. time, extension numbers, outlet hours, etc.
• Operates facsimile to send, receive. Operates photo copier.
• Shops competition for rates and availability.
• Remains calm and polite especially during emergency situations and / or heavy resort activity.
• Knowledgeable of resort emergency procedures and part played in them.
• Completes guest callback and ensures that all quests questions are answered correctly and ensures that concerns are followed up and have been resolved.
• Assists front desk associates as needed.
• Performs other duties as requested by supervisor.
• Maintains clean and safe work environment.
• Clocks out at end of shift and departs property until next scheduled shift.

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or…