Operations Director, Hospitality & Guest Experience

Position: Operations Director, Hospitality & Guest Experience

Location: On-site in New York, NY

Availability: Full-Time including nights, weekends and select holidays

Salary Range: $120,000-$135,000

Reports to: Vice President, Hospitality & Guest Experience and close collaboration with the Authentic Hospitality Group corporate team

ABOUT THE COMPANY

Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a “360-degree” dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FA Live).

FA Live is a next-generation live entertainment company, producing performances ranging from intimate immersive experiences to global touring spectacles.

FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling.

Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be.

For New York City, Magic Mike Live partnered with Authentic Hospitality, a New York City based hospitality group behind some of the city’s most revered venues (Pebble Bar, Jac’s on Bond, Ray’s), to create Greenlight Lounge, a cocktail experience that will sit adjacent to the theatre. Welcoming guests for drinks and bites pre and post show, Greenlight at Magic Mike Live will bring Authentic’s trademark quality, creativity and originality to an iconic environment.

POSITION OVERVIEW

As we prepare to open our flagship Times Square venue in January 2027, Magic Mike Live is seeking a guest-obsessed Operations Director, Hospitality & Guest Experience to own and elevate every touchpoint of the guest journey at Magic Mike Live New York. This senior leader will build and steward a best‑in‑class hospitality and food and beverage operations program — from VIP and lounge experiences to service culture and team development.

Our NYC location brings live entertainment and food and beverage together for a one‑of‑a‑kind guest experience, and we’re excited to bring a senior leader onto our team that helps bring the vision to life.

Reporting to the VP, Hospitality & Guest Experience and working in close collaboration with F&B partner, Authentic Hospitality Group, the Operations Director will lead a team of 100+ food and beverage and hospitality professionals, serving as the internal authority on revenue management, guest standards and experience execution. This is a rare opportunity to shape the hospitality and guest experience identity of one of the world’s most distinctive live entertainment experiences.

KEY RESPONSIBILITIES

Strategic Leadership

• Leader of Food and Beverage, Event Sales and Programming, Building & Facilities Maintenance, Security and Box Office operations
• Define and own the overall guest experience, ensuring every interaction reflects Magic Mike Live’s spirit of empowerment and joy
• Develop a multi‑year hospitality strategy that prioritizes the intersection of theater, food and beverage, and one‑of‑a‑kind hospitality touchpoints
• Partner with senior leadership on new product development, venue…