Director of Training and Quality - Conrad

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Training, you’re not just leading the hotel’s training and professional development function - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Lead training strategy and development:
  Oversee the creation and implementation of hotel and corporate training and professional development programs and annual training calendar, ensuring alignment with corporate goals and industry standards
• Support business needs:
  Lead strategic meetings with department managers, property trainers, and team members to review performance trends, identify training needs, and develop action plans to support specific department goals
• Drive continuous improvement:
  Assess the success of training programs by measuring learning outcomes and identifying areas for improvement, ensuring training programs deliver measurable value
• Ensure compliance with training requirements:
  Oversee the tracking, maintenance, and auditing of team member training records to ensure full compliance with corporate standards
• Cultivate a high-performing team:
  Drive engagement and retention through performance management, professional development, and recognition programs

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.