Starter​/Host

Golfzon Social Hoyt
Brooklyn, NY 11201, USA

Golfzon Social Hoyt
, located in Brooklyn, NY
, is pleased to announce an excellent career opportunity for a part-time Starter/Host
! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon
, you will contribute to a global leader in golf and community management.

Role Type:
Seasonal (Position will last 6 months or less)

Compensation:

$19.50 - $20.00 per hour

Summary:
The Starter/Host is often the first and last point of contact for our guests and plays an important role in creating a welcoming and memorable experience. This position greets guests upon arrival, manages reservations and wait times, directs guests to their assigned golf bays or dining areas, and helps maintain the overall flow of the facility.

The ideal candidate is outgoing, organized, dependable, and comfortable interacting with guests while working closely with our golf, food and beverage, and management teams.

Key Responsibilities:

Greets arriving and departing guests warmly with a genuine smile and positive attitude.

Checks guests in and directs them to their assigned golf bay, table, bar area, or event space.

Assists guests with understanding the GOLFZON Social experience and provides basic information regarding golf bays, food and beverage service, promotions, and facility offerings.

Manages reservations, walk-ins, wait times, and guest flow throughout the facility.

Maintains accurate guest and reservation information within the reservation and POS systems.

Answers incoming telephone calls and assists with reservations, general questions, and special guest requests.

Communicates with Starters, servers, bartenders, kitchen staff, and management to ensure a smooth guest experience.

Remains knowledgeable about current bay rates, promotions, memberships, leagues, events, menu offerings, and general operating procedures.

Verifies membership status when applicable and ensures appropriate discounts or benefits are applied.

Monitors guests throughout their visit and proactively assists when additional service is needed.

Maintains visibility throughout the facility and remains easily accessible to guests, staff, and management.

Helps ensure golf bays, dining areas, host areas, and other guest-facing spaces are clean, organized, and ready for service.

Monitors restrooms and notifies the appropriate team member when cleaning or restocking is required.

Assists service staff with bussing tables, running food, taking drink orders, resetting areas, and other duties when necessary.

Helps maintain the proper flow and timing of golf bay reservations.

Communicates guest requests, concerns, or service issues promptly to management.

Follows all company safety, food handling, alcohol service, and operating procedures.

Maintains regular and reliable attendance.

Performs additional duties as assigned by management.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Minimum Qualifications:

• Must be upbeat, outgoing, positive, and guest-focused.
• Strong communication and interpersonal skills.
• Passion for creating exceptional guest experiences.
• Ability to multitask, remain organized, and thrive in a fast-paced environment.
• Dependable, responsible, and trustworthy.
• Ability to work evenings, weekends, and holidays as business needs require.

Knowledge/Skill:

• Excellent people skills with a friendly, approachable attitude.
• Ability to carry on natural conversations with guests without sounding scripted or intrusive.
• Strong attention to cleanliness, organization, and…