Manager, Restaurant

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

The Food & Beverage (F&B) Manager oversees aspects of managing the Food & Beverage areas (In Room Dining, restaurant outlets, retail/coffee shop spaces, banquet and event spaces, etc.) This position is the outlet leader who helps the property achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the department. The F&B Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved.

This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners. The F&B Manager must project Hard Rock’s high standards of service and professional hospitality at all times to ensure guests are provided with an authentic experience that rocks.

• Lead, direct, and manage all department operations. Maintain regular presence throughout the department.
• Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting.
• Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
• Monitor performance of the IRD, banquet, catering, and restaurant team through verification and analysis or senior leadership satisfaction, mystery shop and quality audits. Initiate corrective action in a timely manner.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Work closely with the audio/visual team to ensure client needs and expectations are met.
• Ensure quality and timeliness of work performed by contracted vendors.
• Ensure compliance with all applicable laws and regulations.
• Prepare and execute business plans to ensure the maximization of department performance.
• Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each employee has in their achievement and ensure accountability.
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Attract and select the best talent available from inside or outside the organization.
• Develop and implement strategies to retain staff.
• Train, coach, and counsel supervisors and employees to achieve their career goals and maximize their potential. Monitor and evaluate staff performance and deliver recognition and rewards.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in…