Residence Inn Times Square - Operations Supervisor

• Maintain a strong, visible presence on the floor throughout the shift
• Support service execution through real-time direction and decision-making
• Communicate clearly with team members and leadership to ensure alignment
• Provide immediate coaching and feedback to reinforce service standards
• Support and execute structured pre-shift meetings
• Address service gaps and guest concerns promptly and professionally
• Work alongside the team to maintain service flow and protect the guest experience
• Demonstrate accountability, reliability, and consistency in all areas of the role

• Maintain a strong, visible presence on the floor throughout the shift
• Support service execution through real-time direction and decision-making
• Communicate clearly with team members and leadership to ensure alignment
• Provide immediate coaching and feedback to reinforce service standards
• Support and execute structured pre‑shift meetings
• Address service gaps and guest concerns promptly and professionally
• Work alongside the team to maintain service flow and protect the guest experience
• Demonstrate accountability, reliability, and consistency in all areas of the role

The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel, under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating departments. The Operations Supervisor may function to support a number of areas at the property including:
Housekeeping, F&B, Front Office, and Banquets (as applicable by hotel). Other duties may be assigned as required by the business demand.

• At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• Must have a valid driver’s license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain a friendly and warm demeanor at all times.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain good communications and teamwork with fellow associate and other departments within the hotel (set example for other associates, be a team leader).
• Monitor all VIP and special guest requests, as well as being familiar with all…