Housekeeping Manager

Overview

The Housekeeping Manager is a key operational leader responsible for overseeing the daily activities of the housekeeping team to ensure exceptional cleanliness and create an outstanding guest experience. This role actively supports the well-being and development of colleagues while meticulously maintaining guest rooms, public areas, and back-of-house spaces. Working closely with the Assistant Director of Housekeeping, the Housekeeping Manager focuses on direct supervision, adherence to established standards, and fostering a positive and productive environment for both guests and the housekeeping team.

• Direct and supervise the daily tasks of the housekeeping team, including room attendants and house attendants.
• Execute daily assignments and procedures as set by senior leadership, ensuring maximum productivity and adherence to high standards.
• Conduct regular, detailed inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with all cleanliness, safety, and brand standards.
• Oversee the distribution and management of guest amenities, linen, and cleaning supplies for optimal use.
• Work in close coordination with the Front Office and Engineering departments to facilitate smooth guest experience and address any maintenance issues promptly, escalating complex issues to the Director or Assistant Director.
• Actively assist Room Attendants and Public Area Attendants as needed with cleaning and/or stripping rooms, linen delivery, guest requests, and other hands-on tasks to support the team and ensure operational flow.

• Assist the Assistant Director of Housekeeping with the training, onboarding, and ongoing development of new and existing housekeeping staff, reinforcing best practices and departmental procedures.
• Provide direct coaching, constructive feedback, and recognition to team members, identifying opportunities for growth and fostering a supportive work environment.
• Manage staff shifts and breaks, ensuring adequate coverage and adherence to labor guidelines while prioritizing colleague well-being.
• Address immediate employee concerns and minor disciplinary matters, escalating more complex issues to the Assistant or Director of Housekeeping, always promoting a fair and respectful workplace.

• Implement and enforce established cleaning and sanitation protocols, ensuring strict adherence to health and safety regulations to guarantee a safe and comfortable environment for guests and colleagues.
• Monitor quality assurance programs on a day-to-day basis, reporting findings and suggesting improvements to the Assistant Director of Housekeeping.
• Ensure proper care, maintenance, and storage of all housekeeping equipment, reporting any malfunctions or repair needs.
• Stay informed on brand standards and departmental policies and procedures, ensuring the team is fully compliant.

• Monitor and control the daily usage of linens, cleaning supplies, and guest amenities, helping to manage inventory levels and minimize waste.
• Assist in tracking departmental expenses and identifying opportunities for operational efficiencies under the guidance of the Assistant Director.
• Support the Assistant Director in preparing requisitions for supplies and equipment.

• Enforce all safety and security procedures within the department, ensuring team members are trained and comply with guidelines to protect both guests and colleagues.
• Ensure proper use and handling of chemicals and equipment by staff, reporting any safety hazards.
• Maintain accurate daily records and documentation as required by departmental policies.

• Proven experience of 2-4 years of previous…