Manager, Housekeeping

Job Description

The Housekeeping Manager is responsible for overseeing the daily operations of the hotel's housekeeping department. This includes managing staff, ensuring cleanliness standards, and optimizing operational efficiency. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a commitment to providing exceptional guest experiences.

• Staff Management:
  • Recruit, hire, and train housekeeping staff.
  • Develop and implement staff schedules to ensure adequate coverage.
  • Conduct performance reviews and provide feedback to staff.
  • Address employee concerns and resolve conflicts.
• Quality Assurance:
  • Establish and enforce high standards of cleanliness and hygiene.
  • Conduct regular inspections of guest rooms and public areas.
  • Identify and address maintenance issues promptly.
  • Monitor inventory levels of cleaning supplies and linens.
• Operational Efficiency:
  • Develop and implement efficient cleaning procedures.
  • Optimize staffing levels to maximize productivity.
  • Monitor labor costs and identify opportunities for savings.
  • Implement cost-effective cleaning solutions.
• Guest Satisfaction:
  • Respond to guest complaints and requests in a timely and professional manner.
  • Ensure that guest rooms are cleaned and maintained to the highest standards.
  • Anticipate guest needs and exceed expectations.
• Administrative Duties:
  • Prepare reports on departmental performance and financial metrics.
  • Maintain accurate records of staff hours and attendance.
  • Comply with all relevant health and safety regulations.

• Proven experience as a Housekeeping Manager or similar role in a hotel or hospitality setting.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to quality.
• Ability to work flexible hours, including weekends and holidays.

Source:
Northwood Hospitality