Bell Attendant

Job Details:
Level: Experienced,

Job Location:

Ace Hotel Brooklyn LLC
- Brooklyn, NY, Position Type:
Full Time, Education Level: None, Salary Range: $18.98 - $25.30

Hourly,

Job Shift: Evening, Job Category:
Hospitality
- Hotel

Fortune favors the bold. Ace Hotel Brooklyn seeks kind, curious, and industrious humans to join our family. Ace Hotel’s home here is in Boerum Hill on the cusp of Downtown Brooklyn, at a geographical Venn diagram of overlapping energies — from the tree-lined streets and brownstones of Cobble Hill and Carroll Gardens all the way down to the restless East River.

The ever-evolving intersection of everything.

The Bell Attendant is responsible for directing traffic at the property entrance, assisting guests with luggage, escorting guests to rooms, providing property and room orientations, storing and retrieving luggage, and delivering packages and items throughout the hotel. Working closely with the Front Desk team, the Bell Attendant ensures smooth luggage operations, handles guest inquiries, and maintains a welcoming, clean, and alert presence in the entrance and lobby areas.

• Ensure smooth traffic flow at the property entrance.
• Ensure property entrance, lobby, and bell closet areas remain clean and orderly.
• Open vehicle doors and assist guests entering and exiting vehicles.
• Proactively offer guests assistance with baggage in any area of the property.
• Transfer luggage and other items to and from vehicles, as requested or needed.
• Utilize bell carts effectively and with caution. Ensure carts remain clean and in good condition.
• Request taxis and shuttles for guests, as needed.
• Orient guests to the property when escorting to guest rooms.
• Place luggage according to guest preference, provide guest room orientation, and offer further assistance before departing.
• Store and retrieve luggage for guests.
• Assist individuals and groups with check-in, checkout, and room changes.
• Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices.
• Upon departure, thank guests and invite them back to the hotel.
• Provide directions to guests, as needed.
• Maintain an alert position at post at all times.
• Work closely with the front desk staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc.
• Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Participate in daily pre-shift meetings.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guest, employee, and company information.

• Follow up on outstanding operational and guest (internal & external) issues.
• Monitor guest feedback and adjust accordingly.
• Inspecting lobby areas, hotel entrances and garage for cleanliness and maintenance, report deficiencies to appropriate departments and ensure timely completion.

• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to…