Conference Services Manager

Position Title:

Conference Services Manager BNY

Pay 11

Salary:$85,000-$90,000

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

The Conference Services Manager (CSM) is responsible for establishing and ensuring a consistently warm, welcoming, and professional atmosphere for all employees and visitors at BNY Mellon. The CSM will have a presence in public areas Meeting Rooms, and Communal Areas, and will regularly inspect them to make sure that these areas are maintained up to standard. The CSM oversees the coordination and support for all events and meetings in addition to supporting the day-to-day operations of the office, including reception duties when needed.

Essential Duties and Responsibilities:

• Acting as an overall Hospitality Services resource to guests, visitors, and employees.
• Create relationships with clients/employees of the floor and maintain an open dialogue.
• Facilitates requests and planning for other BNY business lines to use onsite facilities for client or internal events.
• Ensure the complete and timely coordination of events while anticipating project needs and prioritize work.
• Walk through prior to scheduled meetings to confirm Audio/Visual equipment, catering and room setup is successfully attained prior to event.
• Update and create SOPs and other Conference Center documents when required.
• Communicating requests to the appropriate internal support departments.
• Liaison to IT team to ensure maintenance of AV services.
• Communicating with JLL on facility issues and following up when necessary
• Manage relationship with facility vendors (HVAC etc.)

Qualifications:

• 2 years or more hotel, corporate or conference center experience.
• Previous conference services management or supervisory experience.
• Basic understanding of AV equipment.
• Ability to lift / move conference furniture and equipment.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Bachelor’s degree is preferred.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an…