Plaza Ambassador; Rock - Rockefeller Center

Typical Schedule: Monday–Sunday | 9:00AM–6:00PM

Business

Hours:

Monday–Sunday, 7:00AM–12:00AM

We’re seeking warm, outgoing, and authentic individuals to serve as the face of the organization and support elevated hospitality experiences for guests, visitors, and employees.

As an Ambassador
, you will support daily guest engagement and hospitality operations across the attraction. From providing directions and recommendations to promoting onsite experiences and assisting with daily operations, your service mindset and communication skills will help create a seamless and engaging environment for guests.

This role is ideal for individuals who thrive in fast-paced environments, enjoy interacting with people, and naturally put hospitality first.

This role plays a key part in maintaining a welcoming and engaging environment for guests and visitors. Your ability to communicate effectively, anticipate needs, and provide attentive service contributes directly to the overall experience and reputation of the property.

• Welcome guests warmly and create a friendly, engaging atmosphere
• Answer questions, provide directions, and escort guests throughout the attraction as needed
• Provide attentive and professional guest support

• Promote onsite experiences, VIP offerings, retail items, dining options, and seasonal programming
• Distribute promotional materials, maps, and event information to guests
• Support engagement initiatives that help drive guest participation and ticket conversions

• Collaborate with internal teams to support daily operations and guest needs
• Share guest feedback with leadership and assist with shift reporting or briefings
• Stay informed on daily events, programming, and special offerings

• Address guest concerns professionally and elevate issues when necessary
• Adapt quickly to changing operational needs and support team initiatives
• Assist with onboarding or supporting new team members as needed

• Follow all safety guidelines and workplace procedures
• Help maintain a safe and organized environment for guests and team members

• Strong communication and interpersonal skills
• Friendly, approachable, and hospitality-driven personality
• Ability to multitask and remain composed in fast-paced environments
• Strong attention to detail and organizational skills
• Professional appearance and demeanor
• Previous hospitality, guest experience, restaurant, lounge, retail, or customer-facing experience preferred
• Acting or performance-based experience is a plus

• Ability to stand and walk for extended periods throughout the shift
• Comfortable working both indoors and outdoors in varying conditions
• Ability to occasionally lift or move items up to 10–20 lbs.
• Flexibility to work mornings, evenings, weekends, and holidays as needed

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$30—$32 USD

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time:
  Minimum of 80 hours/calendar year. Part time/temporary:
  Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the…