Rooms Management Trainee

Company Description

Where Culture, Care, and Art de Vivre Meet

Sofitel New York, luxury is more than a standard—it’s a feeling.

Sofitel New York is seeking a motivated and hospitality-focused Rooms Manager-In-Training (MIT) to join our Rooms Division and develop a strong foundation in luxury hotel operations.

The ideal candidate is detail-oriented, proactive, and able to manage multiple priorities in a fast-paced luxury hospitality environment.

• Structured cross-functional development across Front Office, Housekeeping, and Guest Services.
• Hands‑on exposure to luxury hotel operations.
• Opportunity to work closely with experienced Rooms leaders and Heartists.
• Participation in meaningful operational and process‑improvement projects.
• Career development and growth opportunities within Sofitel Hotels & Resorts and Accor.

This is a hands‑on developmental position designed for an early‑career hospitality professional who is eager to learn how a luxury hotel operates from the guestroom to the front desk and everywhere in between. The MIT will rotate through Front Office, Housekeeping, and Guest Services, gaining exposure to the processes, systems, standards, and service practices that create a seamless guest experience.

Throughout the program, the MIT will work alongside Rooms leadership and Heartists, supporting daily operations while learning how to analyze processes, operate in a union environment, identify opportunities for improvement, and contribute to projects that enhance efficiency, quality, and the guest experience.

This role is an opportunity to learn the business from the ground up, develop cross‑functional knowledge, and build the foundation for a future career in hospitality.

• Rotate through Front Office, Housekeeping, and Guest Services to develop a comprehensive understanding of Rooms operations.
• Learn how each department contributes to the guest journey from arrival through departure.
• Gain knowledge of departmental policies, procedures, standards, and operating practices.
• Participate in daily briefings, departmental meetings, inspections, and operational activities.
• Learn how Rooms departments communicate and collaborate to ensure a seamless guest experience.
• Support special projects and initiatives across the Rooms Division.
• Document processes and assist with creating or updating standard operating procedures and training materials.
• Observe operational challenges and assist in developing practical solutions.

• Learn the fundamentals of Front Office operations, including arrivals, departures, room assignments, guest requests, VIPs, special occasions, and guest communication.
• Gain hands‑on experience with Opera Cloud or other hotel operating systems.
• Learn how to review arrival and departure information and identify special requirements.
• Assist with coordinating guest requests between Front Office, Housekeeping, Guest Services, and other departments.
• Learn the processes supporting VIP and loyalty‑program recognition.
• Support Guest Services operations, including Concierge, Bell, Door, PBX, and Guest Relations functions.
• Observe and participate in service recovery processes and learn how guest concerns are documented, communicated, and resolved.
• Assist with maintaining accurate operational logs, reports, and communications.

• Learn the daily processes involved in preparing and maintaining guestrooms and public areas to Sofitel standards.
• Participate in guestroom and public‑area inspections to understand quality standards and attention to detail.
• Learn how room status, cleaning assignments, special requests, and priorities are communicated and tracked.
• Gai…