Hotel Front Desk Clerk - Microtel Inn & Suites Seneca Falls NY

Job Description

Job Description

Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face of our property, ensuring every guest experience is exceptional from check-in to check-out. This energetic role requires a proactive approach to guest relations, seamless management of reservations, and efficient handling of front desk operations. You will be instrumental in creating a positive, memorable stay for our guests while maintaining smooth hotel functions.

Your enthusiasm and dedication will help foster a warm and inviting atmosphere that keeps guests coming back.

• Greet guests warmly, assist with check-in and check-out procedures, and provide outstanding customer service throughout their stay
• Manage reservations accurately using property management systems (PMS).
• Handle guest inquiries via multi-line phone systems with professionalism and courtesy, providing information about hotel amenities, local attractions, and services
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved promptly
• Uphold hotel emergency procedures, including safety protocols and incident reporting, to ensure guest and staff safety at all times
• Maintain accurate records of guest stays, billing details, and special requests while ensuring data privacy and security
• Support night audit processes by reconciling daily transactions and preparing reports for management review

• Proven experience in hospitality management or front desk operations within a hotel or resort environment
• Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS)
• Strong customer service skills with the ability to problem-solve quickly and effectively in a fast-paced setting
• Multilingual or bilingual abilities are highly desirable to assist diverse guest populations
• Knowledge of hotel emergency procedures, guest relations strategies, and phone etiquette standards
• Experience with night audit procedures and multi-line phone systems is preferred
• Previous work in resort settings or hotels with high guest volume is advantageous

Join us to deliver exceptional guest experiences through energetic service, detailed attention, and a passion for hospitality!

Competitive pay

Training and ongoing support

Career growth within the hotel

Employee discounts at Wyndham properties

Positive and team-oriented work environment