Maitre'D- Bar Chimera; Madison

We are seeking to hire dynamic and experienced team members to join our award winning hospitality team as Gracious Hospitality Management expands our operations to our newest project, 550 Madison.

Gracious Hospitality Management’s 550 Madison project is their most ambitious to date: a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project brings together three distinct concepts — the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept, Bar Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake, Sushi Yoshitake.

Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan.

Gracious Hospitality Management is hosting an Open Call Hiring Event and we want to meet you! This is your chance to learn more about our team and culture.

DETAILS:

Location: COTE Flatiron

16 W 22 St, New York, NY 10010.

Date: Tuesday, September 29, 2026

Time: From 12:00pm to 2:00pm.

We're currently hiring Hosts to join our team.

What to bring:

A copy of your resume (if you have one)

A great attitude and passion for hospitality

Feel free to arrive at any time between 12PM and 2:00PM.

Kindly note that there may be a wait depending on when you arrive.

We can’t wait to meet you!

The Maitre D’ manages all aspects of the guest booking & reception at 550 Madison. They oversee booking protocols and the reservations department to ensure that the restaurant seating is being maximized, and welcome all guests in service. They run a welcoming and efficient door team, find opportunities to drive business to the bar, and maintain personalized relationships with VIP guests.

They are ambassadors of 550 Madison and the most gracious host. They oversee all special guest requests.

Essential Job

Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

• Full ownership of the book. Monitors of all restaurant reservations and oversees booking protocols at the direction of the General Manager. Drives tidiness of the grid for maximum efficiency as well as creative solutions for driving more demand.
• Hires, trains, and schedules reservationists and hosts on the tools and culture of hospitality as it relates to their roles. Develops and inspires the team.
• Reviews all guest satisfaction and mystery shopper reports for opportunities to improve. Monitors and audits reservationist guest interaction, both emails and phone.
• Reviews all reservations daily, weekly, monthly to coordinate with the GM and Service Manager seating and VIP gifting plans.
• Provides Management with roll-up of reservations prior to each shift;
  Informs Management of any large parties, special reservation notes and/or VIP guests. Assists Management in creating floor plan and table arrangement for shift, as requested.
• Ensures the dining room is properly set for guests prior to service.
• Manages flow of reservations for each shift to ensure optimal seating pattern and service. Advises Management on suggested changes to floor plan or seating strategy. Ensures servers are seated as equitably as possible throughout the shift.
• Acts as face of 550 Madison at industry events, networking events, social events, etc.
• Makes reservations for guests, offering alternatives when the desired slot is not available. Manages VIP relations, including making reservations personally, providing personalized attention in the restaurant, recording preferences and notes from past experiences, performing final quality check on each experience.
• Maintains cleanliness of entrance and other waiting areas throughout shift by sweeping, cleaning…