General Manager

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

The Harmonie Club is a special oasis in the heart of Manhattan for discerning members to enjoy dining, social events, athletic facilities, diverse programming, and camaraderie. We offer a workspace with complimentary coffee and wifi on weekdays and a historic clubhouse that features a beautiful oak-paneled dining room with gold-leaf ceiling and antique Caldwell chandeliers, timeless ballrooms for special events and corporate gatherings, and a welcoming atmosphere that many members enjoy as their home away from home.

The General Manager is responsible for achieving Harmonie Club's profitability, member and guest satisfaction through revenue generation, cost control and Board of Governor collaboration, while maintaining the integrity of the Club.

• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions.
• Meet all financial reporting requirements as specified by the Board of Governors, Highgate Hotel standards and independent audit guidelines.
• Hold a monthly financial review with all department managers, Managers in Development (M.I.D) and available supervisors.
• Provide a monthly financial critique
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• In conjunction with the Director of Banquets conduct a daily meeting focusing on the number of prospecting and existing events on the books.
• Produce monthly revenue and expense forecasts.
• Play a pivotal role to increase Club Membership.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate budget process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
• Assist in creating a positive team-oriented environment which focuses on the members, through employee development and motivation.
• Inspect the property regularly with both the Director of Operations and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Fully implement and utilize Birchstreet for all Club purchases
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Motivate, coach, counsel and discipline all…