Banquet Manager

It is the mission of the Banquet Manager to help in the overall day-to-day operation and long-term outlook of the catering facility. This role will help create a pleasant environment and experience for our external and internal guests. The Banquet Manager contributes to the operational and financial aspects of the overall banquet operation and assists in overseeing that the implementation, application and consistency of policies, practices, objectives and philosophy meet company standards and exceeds client/guest expectations.

• Being beholden to our Mission Statement and ensuring Guest Satisfaction consistent with our company's philosophy and culture.
• Provide leadership and support for all banquet staff and colleagues, regardless of department.
• Closing events and working with the housemen to ensure that all spaces are cleaned and guest ready at all times.
• Ensuring that the appropriate number of banquet associates are scheduled in accordance with company standards, policies and guidelines.
• Assists in motivating, disciplining, directing, and supervising the work of associates within the Banquet Department.
• Assists in the supervision and maintenance of service protocols executed by banquet associates to ensure the highest levels of professionalism and decorum are exhibited to clients and visitors of our venue.
• Understanding the financial costs associated with every aspect of service within the banquet department to ensure that service is executed within budgetary guidelines.
• Develop a thorough understanding of our Service By-Laws to ensure that practices and steps of service are executed within established parameters.
• Understand and comply with our grooming and presentation standards to “Lead by Example” and consistently inspect all CPS5, LLC associates appearances.
  
  Monitoring, attitude, language, diction and professionalism are also required to ensure adherence to our service standards.
• Meet clients(s) and assume responsibility as the primary liaison from the Sales Manager on the day of the event. Communicate directly with the clients and review details of their function.
• Work collaboratively with the Banquet Captains to establish a clean chain of communication wherever working events.
  
  Identifying which captain is assigned to task is a bedrock tenet towards establishing accountability.
• Observe and supervise the actions of all service associates (servers, captains, housemen, stewards, etc.) to ensure that safety standards are being followed, productivity standards are being met, and proper execution occurs during every hosted event.
• Lead pre-meal meetings that provide instructions and an overview of the event’s food, service, and timing nuances
• Continuously walk the ballroom, back of house, foyers, hallways and rooms to observe and assess their readiness for client/guest use.
• Check restrooms on all floors to ensure they are clean, equipped with supplies, and appropriate for guest use.
• Provide room diagrams for banquet Housemen and ensure that they set the rooms accordingly.
• Conduct walk-throughs of the spaces upon your arrival and prior to your departure to ensure anything warranting attention can be addressed.
• Be professional and courteous to all internal and external entities you encounter.
• Clearly articulate expectations of service and follow up by observing and providing feedback to those who work exemplarily, need support, or are not executing satisfactorily.
• The ability to respond properly during any emergency and/or safety situation.
• The ability to communicate directly with the hosts of functions and go over the details of their function.
• The ability to take an active role in implementing safety procedures and following up within the department.
• The ability to work with Union /…