Complex Director of Beverage

Complex Director of Beverage

Requisition :

Category:
Food and Beverage

Job Location:

US-NY-New York

Property:
Millennium Times Square

Compensation Minimum: USD $/Yr.

Compensation Maximum: USD $/Yr.

Pay Class:
Full Time

Compensation Type:
Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Situated next door to each other on 44th Street in the heart of midtown Manhattan, Millennium Premier and Millennium Times Square both offer desirable locations steps from the excitement of Times Square, Broadway, Radio City Music Hall, and Rockefeller Center. Millennium Premier, newly- renovated Four-Star boutique-style hotel, features 124 well-appointed rooms and a private lounge exclusively for guests. Millennium Times Square features 626 spacious guest rooms and suites, some with views of Times Square, function space, and the newly-renovated Restaurant and Bar will be re-opening in the Fall 2026.

The Complex Director of Beverage is responsible for assuring attentive, friendly, courteous, and efficient service in all beverage outlets while maintaining adherence to budgeted payroll and overhead cost. The Complex Director of Beverage is responsible for continually working towards improving sales revenues to meet or exceed budget, directing and organizing the activities of the Food & Beverage Department to ensure a consistently high-quality beverage product while at the same time developing the team and driving a positive work environment.

In addition, this position is charged with consistently improving guest and employee satisfaction at Highgate Hotels.

• Ensuring profitability of the Food & Beverage department, maximizing revenue and controlling costs.
• Work cohesively with departmental managers to create revenue opportunity through ongoing activations, beverage enhancements, and refreshed concepts.
• Collaborate with property Director of Sales on marketing, events, and catering opportunities to grow income stream.
• Maintain and improve beverage service standards with the objective of consistently meeting and exceeding guest expectations.
• Lead departmental managers in overseeing staff training and development, coach, and counsel when there is a need, in partnership with Human Resources.
• Constantly and consistently monitor guest survey feedback relative to guest satisfaction with beverage offerings in order to maintain the highest level of guest satisfaction, review results with colleagues to develop appropriate corrective action and ensure implementation.
• Complete beverage menu analysis in order to remain market-relevant and profit-driven at all times.
• Monitor and analyze the activities and trends of competitive bars, lounges, and other hotel's banqueting departments to drive profitability within the hotels' outlets.
• Handle all guest complaints, requests, and inquiries relative to beverage service in the various outlets.
• Conduct monthly F&B meetings and daily briefings with outlet managers and supervisors.
• Identify and develop talents within the departmental colleagues for future potential growth opportunities.
• Lead by example with respect to the Highgate Hotels Values and Brand Standards.
• Perform other job duties and projects as directed.

• Excellent knowledge of computer accounting programs, P&L proficiency, and analytical skills are required.
• Bachelor's Degree or equivalent preferred.
• Experience in a luxury/lifestyle hotel/resort background required.
• A minimum of 5 years' experience as Director of Food and Beverage in a…