Director of Housekeeping

Be part of our Pre-Opening Team!

We are seeking an experienced and dynamic Director of Housekeeping to join the pre-opening leadership team of the first and flagship Canopy hotel in New York City
.

Located in the heart of the Penn District, at the corner of 34th Street and 8th Avenue
, this 365-room, design-forward lifestyle hotel will feature extensive food & beverage offerings and serve as a brand showcase for Canopy in NYC, steps from Madison Square Garden and Hudson Yards.

The Director of Housekeeping will lead all aspects of the hotel's Housekeeping operation, ensuring guest rooms, public spaces, and back-of-house areas consistently reflect the exceptional cleanliness, presentation, and attention to detail expected of the Canopy brand.

This leader will play an integral role during pre-opening by building the Housekeeping department from the ground up, recruiting and developing the team, establishing operating procedures and productivity standards, preparing guest rooms and public areas for opening, and creating a culture of teamwork, accountability, and pride.

The ideal candidate is a hands-on, highly organized, and people-focused Housekeeping leader with experience managing a high-volume hotel operation and a passion for developing teams and delivering exceptional guest experiences.

This position requires flexible scheduling availability, including evenings, weekends, and holidays based on hotel business needs.

• Lead all Housekeeping-related pre-opening activities and ensure the department is fully prepared for hotel opening.

• Partner with Human Resources to recruit, interview, select, onboard, and train Housekeeping leadership and team members.

• Develop and implement Housekeeping policies, procedures, checklists, inspection standards, productivity expectations, and departmental operating practices.

• Coordinate the cleaning, preparation, inspection, and release of all 365 guest rooms prior to opening.

• Ensure guest floors, public spaces, and back-of-house areas meet the highest cleanliness and presentation standards.

• Establish initial par levels and inventory controls for linens, terry, guest amenities, cleaning supplies, chemicals, uniforms, equipment, and other departmental needs.

• Partner with Engineering and hotel leadership to identify, document, and resolve guest room deficiencies and pre-opening punch-list items.

• Ensure the Housekeeping team is fully trained and prepared to deliver Canopy brand standards and an exceptional guest experience from day one.

• Direct and oversee daily Housekeeping operations, including guest rooms, public areas, linen, uniforms, storage areas, and other assigned spaces.

• Lead Housekeeping managers, supervisors, room attendants, house persons, public-area attendants, and other departmental team members.

• Ensure the timely completion of daily responsibilities while maintaining exceptional standards of cleanliness and presentation.

• Conduct regular inspections of guest rooms, public spaces, guest floors, and back-of-house areas.

• Perform random quality inspections throughout the day to ensure established standards are consistently maintained.

• Address identified deficiencies promptly and follow up appropriately to prevent recurring issues.

• Monitor the physical condition and presentation of guest rooms and communicate maintenance needs to Engineering.

• Develop and maintain deep-cleaning and preventive room-care programs.

• Establish effective systems and controls for linen and laundry operations to maintain quality, appropriate par levels, and cost efficiency.

• Maintain cleanliness and organization of Housekeeping closets, linen rooms, storage areas, and departmental work spaces.

• Maintain effective…