VIP Lounge Server

#parttime #temporary

Reports
To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM

Business

Hours:

Monday–Sunday, 7:00AM–12:00AM

Deliver an Exclusive Guest Experience

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. To support peak season operations, we’re seeking polished, hospitality-driven VIP Lounge Servers who bring exceptional etiquette, attentiveness, and professionalism to an elevated guest environment. As a VIP Lounge Server, you curate a personalized and seamless experience for our distinguished guests, ensuring comfort, exclusivity, and service excellence throughout their visit.

This seasonal opportunity offers hands‑on exposure to high‑touch hospitality within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.

Why This Role Matters

As a VIP Lounge Server, you set the standard for an exclusive guest experience. Your attentiveness, professionalism, and personalized service ensure VIP guests leave with lasting positive impressions, enhancing both the lounge experience and Top of the Rock’s reputation as a world‑class attraction.

• Welcome and assist VIP guests with a professional and friendly demeanor
• Serve beverages and provide storage for personal items
• Share information about the Observation Deck and the Top of the Rock experience
• Address and resolve guest inquiries or concerns, ensuring satisfaction
• Maintain a clean, stocked, and well‑organized lounge environment
• Implement personalized service for repeat VIP guests to enhance guest satisfaction
• Follow all company policies and procedures
• Assist leadership with operational projects or special initiatives as needed

• Strong attention to detail and organizational skills
• Ability to multitask in a fast‑paced, guest‑focused environment
• Ability to work independently and take initiative
• Excellent communication and teamwork skills
• Friendly, approachable, and professional demeanor
• Comfort using computer systems and POS or lounge management tools
• Prior customer service or observation deck experience is a plus

• High School Diploma or equivalent required
• 1–2+ years of customer service or related experience preferred
• Flexible availability, including weekends and holidays
• Professional appearance and adherence to company standards

• Ability to lift/move up to 40–60 lbs. and operate equipment as needed
• Ability to stand, walk, bend, kneel, or sit for extended periods
• Visual acuity for both close and distance tasks, including reading monitors and registers

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job‑related factors.

This posting is for an existing vacancy.

$21 - $21 USD

• Career Growth:
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development:
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent:
  We offer a variety of recognition programs for all levels of employees.
• Paid Time Off:
  Full time:
  Minimum of 80 hours/calendar year. Part time/temporary:
  Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses:
  Are available for employee and client referrals for current employees.
• Benefit Offerings:
  Medica…